WHO WE ARE
Empowering Connections, Inspiring PossibilitySageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections.
This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations.
SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
We are seeking a dedicated and proactive Intern to join our DTI team. This long-term internship will be evaluated every semester to ensure continuous growth and alignment with our organizational goals. The Intern will assist with inventory and asset management, physical tasks and logistics, technical support, and various administrative duties.
Major Duties and Responsibilities:
Inventory and Asset Management:
- Declutter the storage room and dispose of obsolete equipment.
- Recover unused hard phones and ensure all devices are inventoried and tagged.
- Test equipment functionality.
- Prepare asset management records for import into Jira Service Management.
Physical Tasks and Logistics:
- Move items within the office and coordinate with relevant departments.
- Manage the shipping and recovery process for terminations.
Technical Support and Service Desk Operations:
- Triage and assign tickets, providing Tier 1 support.
- Troubleshoot hardware, software, and networking issues.
- Unlock user accounts and manage access.
- Wipe and upgrade PCs, and assist users with the transition.
Administrative and Support Tasks:
- Create employee badges.
- Retrieve camera footage upon authorized requests.
- Cover responsibilities when others are out of office, including user creation and some system administration.
- Coordinate account setups across departments.
WHO YOU ARE
Key Qualifications
- Currently enrolled as a Junior or higher in college or equivalent at a Technical College.
- Degree path in Information Technology or a similar field.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Ensure high levels of customer satisfaction.
WHERE YOU’LL WORK
- This position requires reporting to the office and being integral to a larger team.
- The role is fully on-site, with no hybrid or remote work options.
- The working environment is business casual.
PHYSICAL REQUIREMENTS
- Ability to sit for extended periods without issue.
- Extensive use of fingers and hands for typing.
- Extensive use of eyes to analyze documents both electronically and physically for long periods.
- Ability to lift, stoop, and move up to 40 pounds as needed.
- Comfortable running cable and other items in confined spaces.
CLASSIFICATION*:
Non-Exempt
POSITION TYPE:
Internship – 30 hours per week
TRAVEL REQUIREMENTS:
None
DIRECT REPORTS:
No Direct Reports
SAFETY SENSITIVE:
No
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all required responsibilities, duties, and skills. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.As a managed services provider, SageNet maintains a high level of Information Security.
SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to the published security policy; failure to do so may result in termination of employment. The SageNet security program is only as strong as our people, and as such, it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement.
All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halstead@sagenet.com for any questions.
