Position Summary
The role of the Server is to create 100% Guest Satisfaction by serving customers in a prompt and efficient mannerPay: 20.17/HourEnsures proper set up of tables to in the loungeInspects linen, silver, china and other items prior to using themTakes customer orders and provides suggestions for both beverage and foodReports beverage orders to bartenders, ensure drinks are garnishes before servingCoordinates service with other servers and ChefServes food and beverages to guests, refills beverages as neededRemoves dirty glasses, linens and dishes from lounge areaResponds to customer requests and complaintsCleans lounge area during and after eventsAdheres to legal and/or company policies and standardsUnderstands and follows the laws and guidelines for beverage serviceCloses out the customer’s bill applying cash and credit cards in accordance with established proceduresCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirement/SkillsHigh school diploma or GED requiredTwo years of experience in similar position within an upscale environment is preferredBasic skills in reading, writing, arithmeticMust be at least 21 years old in order to serve alcoholMust have excellent customer service skillsWilling to work a flexible schedule including weekends and holidaysAbility to relate to all levels of guests and managementMust possess a strong team spiritPhysical DemandsAbility to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionallyAbility to maneuver up to 150 pounds, occasionally, for short periods of timeAble to set up and take down tables, chairs, stages and other banquet meeting fixturesAbility to push and pull carts weighing up to 200 lbs, occasionallyAbility to stand for extended periods of time, constantlyOther InformationThe hotel business functions seven days a week, 24 hours a day.
All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
