Front Office & Accounting Manager

Essential Functions:• Handling Front office accounting functions including A/P, A/R, Payroll, Hilton Advance Purchase, etc. Manage Front Office & Night audit staff effectively:  schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary. Periodically inspect and assist as needed with guest complimentary services. • Oversee and assist with Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution. • Implement Company/Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues. • Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary. • Prepare & submit month end reports and guest tax exempt reports.• Order supplies as needed for Front Desk to provide quality customer service. •• Oversee operations of hotel Gift Shop • Other duties as assigned by management.Supervisory Responsibility:• Assists AGM with supervision of Front Desk Leads, Front Desk Clerks and Night AuditorsJob Specifications:• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures. • Good management/supervisory skills. • Excellent interpersonal and written/verbal communication skills. • Excellent proficiency with ONQ or PEP Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook. • Excellent command of the English language; second language proficiency desirable.

Excellent interpersonal, written/verbal communication and telephone etiquette skills. • Excellent time management skills and ability to multi-task and prioritize work• Exceptional problem solving skills• Ability to maintain customer focus• Excellent organizational  and planning skills• Ability to work well in a team environment• Ability to follow corporate standards and procedures Education and Experience:• Undergraduate degree in business, hospitality, or related field or equivalent combination of education & experience. • 2+ years of experience as Front Office Manager/Supervisor in an equivalent hotel preferred.

Minimum training required per year as assigned by the company• Any additional training required by managerWork Environment:• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   • This position is salaried and would normally work days Sunday - Thursday approximately 45 hours per week. Days and work hours may vary depending on property needs or when other staff are taking PTO time etc. • This position works indoors and involves standing when assisting at Front Desk.