Do you love using consultative analysis and executive presence to grow revenue and achieve long-lasting client relationships? Do you get a thrill when you see customers fully engaged with your product and achieving their goals? Are you passionate about client experience and innovation?
Then, we should talk. We’re Incredible Health - a fast-paced, hyper-growth, category-defining, career marketplace for healthcare professionals. And, we’re hiring Client Partners to work with hospitals and health systems across the country to optimize their processes and grow their hires.
The
t
ypical day-to-day in this role will involve:
- Own Value Creation for an assigned book of hospitals and health systems - measured through Client Retention, Revenue Growth, & Employer Optimization.
- Creation and execution of growth strategies with a defined set of clients, focused on revenue retention and growth.
- Accountable for overall partnership with clients through the entire customer lifecycle - post onboarding to upsell, resell, and/or renewal.
- Serve as a customer partner and advisor, helping our clients achieve their hiring goals through process improvement, hiring funnel optimization, product feature rollouts, marketing strategies, and more.
- Work collaboratively with Operations resources to create a unified and optimal client experience.
- Analyze internal and external market data to deliver strategic and focused results to clients.
- Build relationships and regularly engage with client C-suite and senior leaders with a professional, authoritative, and data-driven approach.
- Operate creatively with a high degree of autonomy, reporting to the Director of Client Success / Client Success Lead.
Minimum qualifications:
- You have 8+ years of proven experience in a similar customer success, consulting, relationship sales, or account management role.
- You have experience and demonstrated success in providing client consultation to senior-level executives.
- You have successfully achieved revenue retention and growth targets.
- You have experience delivering in fast-paced, high-growth working environments.
- A background in healthcare technology and/or experience in nursing or recruiting highly preferred.
- You love building relationships with clients & demonstrate success in building and maintaining strategic client relationships.
- You work easily within environments of high ambiguity and rapid change with a passion for problem-solving.
- You are highly proactive and self-motivated - able to manage multiple priorities.
- You are curious & analytical by nature with comfort converting data into insights for clients.
- You enjoy being part of a collaborative team that learns, teaches, and occasionally rescues birds.
- You have a great sense of humor & speak sarcasm fluently.
- Love of tacos preferred!
- You are willing to travel up to 25%.
And now a little bit about us...
Incredible Health is the fastest-growing venture-backed career marketplace for healthcare workers. Our software and service help healthcare workers like nurses find and do their best work. We’re using technology to give healthcare recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners - how to get the staff they need. Our vision is to help healthcare workers live better lives. We’re backed by top venture firms like Andreessen Horowitz and we’re growing and moving fast.
Working here is awesome because:
- We’re moving quickly so things never get stale.
- We get to make a difference in the lives of healthcare workers who are truly amazing people.
- We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
- We pay a competitive salary, commissions, bonuses, and equity, and we’ve got you covered when it comes to your health (medical, vision, dental) and future (401k).
- Unlimited vacation, so take a break when you need it!
- We have a great family leave policy so that you can spend time bonding with any new additions to your family.
- We welcome candidates with backgrounds that are commonly underrepresented in our industries.
- We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).
