This position is for someone who can work
9am-6pm ET Monday-Friday ONLY.Fluency in BOTH written and spoken English is a requirement as well.Who We Are:Discuss is helping leading organizations, brands and agencies across the globe turn people’sexperiences into insights. Thousands of Market Insights, CX and UX professionals trust Discuss to gobeyond data points and bring in-depth insights to life across their organization in real-time, transformingcustomer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target,Ipsos, KraftHeinz, Netgear, Ford, and Mastercard are making more informed strategic decisions fasterthan ever before.We are a rapidly growing team of customer obsessed professionals.
We value efficiency, simplicity,innovation, and freakishly friendly customer service, internally and externally. We offer interestingand challenging problems to solve, and the independence to learn, grow and lead.You can read more about our core values and how we work together here (link coming soon)Who we’re Looking For:We’re looking for a Project Manager who thrives in a dynamic, fast-paced environment. The idealcandidate is someone who embraces the variety and challenge of managing multiple projectssimultaneously with a proactive and adaptable mindset.
You are not just looking for a job; you’re seekinga role where your passion for innovation, excellence, and collaborative work can make a real impact. Wevalue team players who are not only self-motivated and self-directed but who also bring a high level ofaccountability to their work. Your digital fluency should be top-notch, as our fully remote operation relieson real-time, seamless communication across various platforms. Here, being comfortable with technologyis not just preferred—it’s essential.What You’ll Do With Us:As a Project Manager at Discuss, you will:● Serve as the primary liaison for all project-related communications between Discuss and ourclients, ensuring a seamless and positive experience.● Deeply understand each client’s unique requirements and tailor workflows to meet their needs,enhancing project outcomes.● Oversee the development of screening criteria, the creation of screeners, and the assessment ofproject viability.● Efficiently coordinate schedules across clients, respondents, moderators, and translators,ensuring timely and effective project execution.● Collaborate with our recruitment team, as well as third-party moderators and translators, todeliver exceptional project results.● Facilitate project setup within the Discuss platform, guiding clients through the process for optimaluse and success.● Actively suggest and implement changes to enhance project success, providing expert adviceand insights to clients.● Document project details and status updates in CRM tools, maintaining clear and accessiblerecords.● Manage pre-interview processes, including recruitment tracking, client training, and addressingfollow-up questions to prepare for successful interviews.● Monitor fieldwork progress, ensuring projects are executed as planned and promptly addressingany deviations.● Oversee project budgeting, track costs, and coordinate with the accounting department foraccurate invoicing.● Identify and resolve any issues that arise during project execution, applying critical problem-solving skills to maintain project integrity.What You Won’t Be Doing at Discuss:As we clarify the scope and focus of the Project Manager role at Discuss, it’s just as important tounderstand the tasks that won’t be part of your responsibilities.
This clarity ensures you can fully leverageyour strengths and focus on the areas where you can make the most significant impact.● Office Attendance Not Required: Our company operates on a 100% remote basis.● Project Reports, Discussion guide, and report presentations are Handled by specialized third-party moderators for the creation of detailed project reports, allowing you to focus on the broaderaspects of project management and client engagement.● Focus on Quantitative Research: Our expertise lies in Qualitative market research, meaning youwon’t need to delve into quantitative research tools or methods.
Your role will be centered aroundqualitative insights, where your creativity and analytical skills can truly shine.● Designing Research: The intricate process of designing research studies is handled byspecialists. Your focus will be on managing and facilitating the successful execution of theseprojects, rather than on the underlying research design.● Quoting Processes: You won’t need to concern yourself with quoting for projects.
Our dedicatedteam handles the financial aspects, including quoting, allowing you to concentrate on projectmanagement and client service without the added pressure of financial negotiations.What You’ve Done Before:● Market Research Mastery: You bring at least 2 years of experience in qualitative marketresearch, demonstrating a deep understanding of client objectives and target audiences. Youpossess the skill to craft precise recruitment questionnaires that pinpoint the exact needs of aproject.● Multitasking Excellence: Your organizational prowess allows you to manage a diverse portfolio ofprojects simultaneously, with the capacity to handle 8 or more projects monthly withoutcompromising quality.● Technological Agility: A natural at navigating new technologies, you’re comfortable learning andmastering new software, seamlessly integrating multiple platforms into your workflow to enhanceproject execution.● Attention to Detail: Your meticulous nature ensures every aspect of a project is executedflawlessly, from the initial planning stages to the final touches, leaving no stone unturned.● Adaptability: With an aptitude for rapid learning, you’re equipped to thrive amidst constantchanges and challenges, always staying ahead of the curve.● Customer Service Excellence: Your commitment to outstanding customer service is evident inyour interactions, ensuring clients feel valued, understood, and satisfied with every project.● Professional Integrity: A strong work ethic and a commitment to high-performance standards arethe bedrock of your professional persona.● Receptiveness to Feedback: You excel in environments that offer guidance, taking direction welland continuously seeking growth and improvement.● Home Office Productivity: Proven ability to work from home effectively, delivering results thatmeet or exceed expectations without the need for direct supervision.● Availability: Your schedule allows full engagement during core hours of 9 AM to 6 PM EST,ensuring alignment with team operations and client time zones.Bonus qualifications:● Fluency in a language other than English● Familiarity with online qualitative research toolsWhy You Should Work Here:● We are working in a really hot space and expect to see significant growth over the coming monthsand years● We’re as obsessed with our employees as we are with our customers, and it shows● We operate in startup mode and we get things done● As a part of our team, you’ll be able to clearly see the impact of your work and have a significantvoice in decision-making processes● We are culturally diverse and geographically dispersed around the world
