WHO WE ARE 🌍
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.
WHO WE'RE LOOKING FOR 🌟
Are you ready to lead design systems and operations initiatives in a dynamic, fast-paced environment?We're looking for a Design Manager to lead our horizontal design team in Barcelona, combining product design expertise with experience in product branding and delivering world-class design systems.If you're passionate about design systems, accessibility, innovative AI tooling, AI as a design material, strategic design leadership and operations, this role is perfect for you.
WHAT YOU'LL DO 🚀
- Lead and inspire the talented AI, design system and content design team in the product organization to deliver human-centric designs that align with business objectives.
- Report directly to the head of product design and collaborate closely with the head of engineering.
- Be an ambassador for accessibility and component migration and drive adoption of our early-stage design system.
- Integrate accessibility standards into our processes and establish guidelines and best practices that guide teams in designing and building products.
- Work closely with product, design, marketing, and research peers to prioritize and manage research programs.
- Lead the end-to-end design process, from value detection, discovery and ideation to implementation and delivery.
- Collaborate cross-functionally with product managers, engineers, researchers, and other stakeholders in a matrix organization to co-create a shared experience vision and strategy.
- Champion design best practices and ensure high-quality outputs that meet user needs and drive business impact.
- Nurture a culture of innovation, creativity, and collaboration within your team and across the organization.
- Balance strategic thinking with hands-on design contributions to mentor your team and share your knowledge when needed.
- Hire new talent.
WHAT SUCCESS LOOKS LIKE 🎯
Leadership & team orientation
- Own your projects, set a high standard for design project management, product quality, and encourage team performance.
- Cultivate a supportive culture by celebrating milestones, seeking collaboration, and emphasizing shared wins.
- Provide constructive feedback and share knowledge across product group teams to help teammates grow and elevate overall design standards.
Design Systems & Operations
- Deliver a robust, scalable design language that includes design tokens, reusable components, and clear documentation to unify brand identity and customer experiences across all touchpoints.
- Research and experiment with AI-driven design operations automation to streamline workflows, from component creation to usage analytics, enabling teams to innovate faster while maintaining high-quality standards.
- Embed accessibility best practices throughout the design system lifecycle, from initial component development to documentation and quality assurance.
Product brand alignment
- Lead and mentor content designers to develop a unified tone of voice and messaging framework, ensuring alignment across all platforms and customer touchpoints.
- Guide the creation and maintenance of cohesive iconography standards, empowering the team to align visuals with the brand identity while enhancing usability.
- Oversee the development and evolution of a scalable color system, ensuring accessibility compliance and brand consistency across digital and physical experiences.
WHAT YOU'LL BRING 💥
- A strong portfolio showcasing your leadership and design expertise.
- Bachelor's or Master's degree in design with 10 years of work experience in a related field.
- Experience in nurturing and coaching designers for professional growth.
- Proven experience leading and managing remote/hybrid design teams successfully in tech start-ups and scale-up contexts.
- Experience working with contemporary design and UX research tooling.
- Experience managing organizational change with cross-functional peers.
- A track record of shipping a public-facing design system and raising industry standards, delivering measurable results that are aligned with the product experience strategy.
- Deep understanding of human-centered design processes and methodologies, with the ability to mentor and coach teams in applying them effectively.
- Familiarity with working in a matrix organization, aligning multiple stakeholders.
- Experience managing organizational change with cross-functional peers.
- Exceptional communication and storytelling skills to articulate strategic design decisions and lead a culture of innovation.
Nice to have
- Solid understanding of computational principles (e.g., data structures), automation concepts, and automation workflows.
- Experience designing easy-to-use products that simplify the workflows of complex automation processes.
Our recruitment process
- Submit your CV and portfolio, and answer the open-text format questions.
- We will update you on your application status.
- Our talent partner and the hiring manager will call you for a quick introduction.
- Presentation - Present your case study portfolio to your potential team and product leaders.
- Interview - Meet the team.
- Interview - Meet your hiring manager for the final interview.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.This commitment is also reflected through our candidate experience.
If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
