Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.
We are looking for an Collection Analyst who will:
- Manage the early collection campaign via phone or whatsapp
- Carry out internal collection processes using collection platforms.
- Perform quality audits on the external collection agency.
- Develop recovery strategies for specific delinquency ranges in collaboration with the collection agency and Clara.
- Respond to internal tickets related to the department.
- Manage and monitor platforms used for payment tracking and control.
- Act as a direct communication channel between internal departments and customer service.
Our requirements for this position are:
- At least, 1 year of previous experience in early collection.
- Knowledge and management of portfolio of clients in arrears.
- Management of databases for payment control.
- Knowledge and use of tools such as excel and sql.
Additional Skills & Plus
- High qualities in database organization.
- Critical Thinking.
- Teamwork.
- Microsoft Office.
- Very organized.
- Knowledge in database engines
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
We value
* Clarity - Open and direct communication* Simplicity - Pare things down to the essential* Ownership - We're all owners and act like it* Pride - Make quality products we're proud of* Always Be Changing (ABC) - Continuous self-improvement* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
We are
* Shaping business finances in Latin America* Driven by our 6 core values* Proud of our inclusive and caring culture* Certified as Top LinkedIn Startup
What We offer
* Competitive salary & a robust stock ownership plan* 100% flexible work model* A set of benefits that are adaptable to your needs & way of life* Opportunities for growth in a fast-paced environment* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness
