Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff.
This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.
You Will:
- Leadership and Team Development:
- Lead, mentor, and develop a high-performing team of Training Specialists, Instructional Designers, and Content Analysts, fostering a culture of collaboration, innovation, and excellence.
- Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations.
- Program Development:
- Drive the creation and implementation of comprehensive training programs that align with business objectives, regulatory requirements, and stakeholder needs across Care Operations.
- Oversee the design, delivery, and maintenance of training content, ensuring it is engaging, up-to-date, and tailored to various audiences, including clinical staff, customer experience teams, project managers, and operational leaders.
- Content Management:
- Develop scalable content management processes to ensure the efficient creation, organization, and distribution of training materials and resources that empower teams to deliver exceptional customer experiences.
- Cross-Functional Collaboration:
- Partner closely with teams—including Telemedicine Operations, Customer Experience, Product, Medical Affairs, and Growth—to align training initiatives with organizational priorities and new product or service launches.
- Continuous Improvement:
- Measure and analyze the effectiveness of training programs and content delivery, using data-driven insights to continuously improve learning outcomes and operational performance.
- Strategic Influence:
- Act as a key stakeholder in strategic initiatives, identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences.
- Industry Expertise:
- Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance team capabilities.
You Have:
- 8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs.
- 5+ years of experience hiring, leading, and developing cross-functional teams.
- Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes.
- Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment.
- A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions.
- Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights.
- Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.
- A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.
Nice To Have:
- Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience.
- Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements.
- Leadership experience in a rapidly scaling consumer tech or digital health organization.
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
#LI-RemoteOutlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.An estimate of the current salary range is$135,000 - $155,000USDWe are focused on building a diverse and inclusive workforce.
If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation.
Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
