Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
As part of the GTM Analytics team, you will provide data-driven insights that help shape GTM strategy across Marketing and Sales. This role will redefine reporting and forecasting for demanding marketing metrics and be instrumental in the optimization of our customer acquisition motion. Working with GTM leaders, you will have an opportunity to unlock new growth opportunities and measure the success of key initiatives.
What will I be doing?
- Data Insights & Reporting: Oversee the development of analytical models and reporting tools that offer transparency on GTM performance, on strategic initiatives, and other aspects of our customer-facing motions.
- Strategic Planning: Lead quarterly planning for top of funnel and align targets with Marketing and Finance.
- Cross-Functional Collaboration: Partner closely with Marketing, Finance, and Sales to provide actionable insights, forecast performance, and evaluate market opportunities.
- Operational Excellence: Drive business change by developing a keen understanding of the business and making data-driven recommendations.
What skills do I need?
- 5+ years of experience in analytics, GTM, or a related field
- Strong GTM knowledge and experience with Marketing and Sales functions.
- Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R).
- Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM organization.
- Strong strategic mindset, with a demonstrated ability to influence senior stakeholders through data-driven insights.
- Excellent communication and storytelling skills, with the ability to present complex data in a clear, actionable manner.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $191,938 - $223,063. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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