The Community and Customer Enablement Manager will oversee the daily operations of our Resources for Humans (RfH) community and manage the administration of Lattice University (Lattice U). This role blends operational excellence with customer enablement support and strategic contributions to foster engagement and success. You will collaborate across teams to ensure seamless execution of community initiatives and impactful customer enablement programs.
What You Will Do
RfH Community Management:- Act as the primary contact for community members, ensuring a welcoming and inclusive space
- Moderate discussions, uphold the Code of Conduct, and promote meaningful engagement
- Foster connections by amplifying member contributions and initiating conversations
Lattice University Administration:- Administer Lattice U, including content and platform updates, user enrollment, and communications.
- Collaborate with teams to enhance course offerings based on customer feedback.
- Ensure timely updates and smooth operations of Lattice U programs.
Operational Excellence:- Track and report metrics to measure the impact of community and customer enablement efforts.
- Maintain and improve standard operating procedures (SOPs) for community and customer enablement programs.
Content and Customer Event Coordination:- Plan and distribute newsletters, event announcements, and community updates.
- Organize and execute virtual and in-person events, managing logistics and feedback.
- Support marketing efforts by aligning community and customer enablement communications with broader goals.
What You Will Bring to the Table
- 3-5 years of experience in community management or customer enablement
- Passion for customer advocacy and creating exceptional experiences for community members
- Excellent communication and relationship-building abilities, with a track record of engaging diverse stakeholder groups
- Strong organizational and multitasking skills, and the ability to manage multiple projects and competing priorities
- Experience with analytics tools to track engagement and measure program success.
- Ability to contribute to strategic initiatives while executing day-to-day responsibilities effectively
Preferred Skills
- Familiarity with the HR and HR-tech spaces
- Experience with design tools and event planning.
The estimated annual cash salary for this role is $101,000 - $126,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund*Note on Pay Transparency:Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations.
Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.
About Lattice
Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈.
Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto.Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance withLattice's Job Applicant Privacy Policy.
