TRM Labs is a blockchain intelligence company dedicated to fighting crime and creating a safer world for billions of people. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to safeguard communities from illicit activity and global security threats.
At TRM Labs, you’ll be part of a mission-driven, fast-paced environment where your work directly contributes to building a safer future. Our team combines expertise in law enforcement, data science, engineering, and financial intelligence to address complex challenges. Whether you're analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, every day brings the opportunity to make a meaningful and lasting impact.The Deployment Strategist team at TRM Labs is dedicated to fostering strong relationships with our customers and ensuring they achieve their desired outcomes with our solutions.
As a Deployment Strategist at TRM Labs, you will enhance customer success by acting as trusted advisor to customers as they implement our tool within their environment. This includes providing product training, answering advanced product questions, ensuring high customer satisfaction, feedback loops, and reference-ability.
The impact you will have:
- Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles.
- Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform.
- Build and deliver demos to new and existing customers.
- Conduct training sessions to ensure the product is meeting customer needs.
- Be the "Voice of the Customer", and provide feedback to the product and engineering teams.
- Ensure high customer satisfaction and reference-ability.
- Monitor customer usage, detect meaningful trends, and execute strategically on those trends
- Identify customer churn and mitigate effectively.
- Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.
What we’re looking for:
- 5+ years of work experience, ideally with a mixture of Private Sector and Public Sector (ex. Law Enforcement) experience.
- Practical experience with virtual currencies and blockchain analysis, ideally in an investigative capacity; excitement to learn about these topics is essential.
- Experience structuring problems and identifying the most critical issues to prioritize.
- Exceptional and consistent attention to detail.
- Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
- Comfort operating in a fast-paced environment where priorities can change quickly.
- Ability to work collaboratively in a cross-functional environment.
- Must be willing and able to travel as needed for this position
About the Team:
- As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration.
- Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.
Learn about TRM Speed in this position:
- Rapid Client Alerts: You will draft and send client alerts about new sanctions and tool updates within hours.
- Expedited Trace Validation: You will validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly.
- 24-Hour Client Support: You will respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support.
Life at TRM Labs
Leadership Principles
Our Leadership Principles are foundational elements of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.
- Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague – We value humility, candor, and a one-team mindset.
Build a Career
Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you'll experience:
- Purpose – Have a real-world impact, from disrupting terrorist networks to returning stolen funds.
- Inspiring Colleagues – Collaborate with industry leaders and learn something new daily.
- Career Growth – We embrace a growth mindset and provide development opportunities that increase skills relevant to your position.
Thriving at TRM
At TRM Labs, being a remote-first company is fundamental to our identity and operations. We are intentional about building a culture that thrives across time zones and continents, where communication is clear, documentation is thorough, and relationships are meaningful.Building strong, trust-based relationships is a core value. Through thoughtful investments in offsites, regional hub meetups, virtual coffee chats, and onboarding buddies, we foster connections that enable effective collaboration. By creating spaces for meaningful interactions, we support a culture of high trust and belonging, essential to a thriving remote-first team.This remote-first model enables us to derive the unique value of a globally distributed team while staying true to our mission and values, ensuring impact, alignment, and a culture of continuous improvement.
Join Us
We're looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation.
Your passion and interests will set you apart, especially if your background or career is unconventional. To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
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