About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence.
Visit dialpad.com to learn more.
About the team
Dialpad’s Search Team Engineering Manager will own the information retrieval platform powering our Search experience including indexing pipelines and querying logic to give access to all the various domain entities with the Dialpad platform including contacts, call transcripts, meeting summaries and RAG flows for our virtual assistants. In this role, you’ll combine traditional information retrieval techniques with modern semantic vectors and LLM reasoning to build a cutting edge search experience for the business communications industry.Dialpad’s Search team plays an essential role in Product Engineering within the Search & Assist functional area. This team collaborates closely with most product engineering teams and with Dialpad’s Ai Org to constantly improve search quality, latency and costs.
Your role
As a Search EM, you’ll own the search platform including the search indexes, the indexing pipeline and the query layer. You’ll work closely with the NLP & Assist teams to implement rich semantic and conversational experiences using embeddings and LLMs. You’ll also help create the conversational AI that powers our chatbots. In addition, you’ll help bring low latency and quality to all features that depends on filtering and surfacing information.This position reports to our Director of engineering for Search & Assist and has the opportunity to be based in our Bengaluru Office.
The position will require a hybrid working arrangement based out of our Bengaluru office
What you’ll do
- Own the search platform.
- Make Dialpad’s data access better and faster.
- Partner with Dialpad Ai Org to finetune and improve all necessary predictive models.
- Research how new technologies can contribute to IR.
Skills you’ll bring
- Being an information retrieval field expert.
- Experience in managing large projects with multiple stakeholders.
- Experience in driving innovation in team operating with cutting edge technologies.
- Experience scaling a search engine at enterprise level.
- Expertise in large distributed systems.
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about
Doing the Right Thing.
This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can
Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.
At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
