About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence.
Visit dialpad.com to learn more.
About the team
Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.
Your role
Dialpad is seeking a talented and experienced Senior Frontend Engineer to join the growing team on a mission to build a new experience, reporting directly to the VP of Engineering. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, frontend using modern technologies, willing to make an impact while contributing to a cross-functional team.This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.
This position reports to our VP of Engineering, who is based in North America, and is looking for the person to join the team in our Buenos Aires, Arg Office.
What you’ll do
- Design and build amazing web experiences written in industrial, up-to-date frameworks such as Vue.js and TypeScript, in a secure, well-tested, and performant way.
- Influence a long term technical vision for the web and desktop frontend clients, while defining steps to deliver value in shorter term phases.
- Work closely with backend engineers to design and implement RESTful APIs and GraphQL schemas.
- Collaborate with product managers, designers, and other engineers to deliver high-quality products.
- Build responsive composable UIs for all devices, screen sizes, and resolutions.
- Plan and create reusable and modular components/micro-frontends that can be used across multiple products.
- Craft clean, modular, and maintainable code using best practices.
- Review technical designs to ensure features / products are well-integrated and fully meet business needs.
- Consistently ship small features and improvements with minimal guidance and support from other team members.
- Pay close attention to detail and code quality to ensure that our web applications are performant, fast, and scalable.
- Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
- Perform unit and end-to-end testing.
- Constantly optimize the architecture for maximum speed and scalability.
- Ensure that features are shipped on-time and with the highest quality.
- Troubleshoot and debug issues with existing features, as needed.
- Stay up-to-date with the latest frontend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
- Ensure that features are shipped on-time and with the highest quality.
- Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
- Continue contributing to fun projects meant to delight users!
Skills you’ll bring
- 8+ years of experience in frontend software engineering.
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.
- Strong experience with Vue.js or another modern JavaScript web framework (React, Angular, Ember, etc.).
- Strong experience using state management libraries: Vuex, Redux, Recoil, MobX.
- Strong experience using Typescript and ES6.
- Extensive knowledge of HTML and CSS.
- Experience with building reusable and modular components.
- Experience designing and building interactions that are fully accessible and comply with the Web Content Accessibility Guidelines (WCAG) standards.
- Experience with writing automated tests with tools like Karma, Jasmine, Jest, Mocha, TestCafe, AVA, tape.
- Attention to detail and ability to write clean, modular, and maintainable code.
- Experience with RESTful APIs and GraphQL schemas.
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Experience building Progressive Web Apps (PWA).
- Experience with highly agile and iterative development processes.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with mentoring engineers and helping them grow their skills.
Nice to have:
- Experience with real-time communications standards (WebRTC, SIP, VoIP)
- Experience with WebAssembly, Electron, Tauri, Webview2 etc
Our Tech Stacks:
- Vue.js/Pinia frontend running natively in Electron.
- Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat. Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub).
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about
Doing the Right Thing.
This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can
Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.
At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
