Customer Support Representative

Jet Parts EngineeringHauppauge, New York, United StatesOnsite

Job Description

Our growing organizations is looking to add a Customer Support Representative to our team. This individual will be a key member of the sales and operations teams and will support our commercial airlines and MRO customers. They will work with the closely with our current Operations and Customer Support Representative, our remote sales team and on-site Operations team to provide excellent service to our existing customers and to develop customer relationships. This position falls within the Sales and Marketing department and reports to the President of PG Aerotech.

This entry – level position is an excellent opportunity to grow within the company.

Essential Responsibilities

· Build strong relationships with existing customers.· Coordinate efforts across different departments to provide the highest level of services to customers.· Provide customer requested documentation including RDS, Quotes, and similar documents customized to customer operations· Field repair inquiries and follow-up to close sales.· Field parts sales inquiries and provide quotes and follow-up· Interface with shop to help Operations Manager maintain active WIP assignments and expected completion dates.· Work with Operations Manager and Shop to expedite customer units when required (Expedite).· Notify customers of discrepant received orders and obtain corrected orders.

(Expedite)· Follow up on open vendor RFQ’s. (Expedite).· Follow up on open vendor orders to keep PO and RO vendors on track. (Expedite)· Maintain required vendor quality survey and accreditation files.

Experience and Skills

· Clear and concise communications skills are required as this position interacts with both internal and external customers.· Must have stellar customer service and follow-up skills, both oral and written.· Motivated self-starter with outgoing phone personality.· Detail oriented with strong analytical reasoning required.· Strong Microsoft Office skills required, with an emphasis on MS Excel. MS Office certifications are a huge plus.

Education

High School Diploma or GED Required. Associate or bachelor’s Degree preferred but not required (in business, communications, or aviation disciplines)

Travel

This position requires 0-10% travel. Occasional local travel for training or inter-company facility may be requested on occasion. 24 To 29 (USD) Hourly

Life at Jet Parts Engineering

Since 1994, Jet Parts Engineering Inc. has built a reputation as being a supplier of high quality FAA-PMA parts in the aerospace industry. We pride ourselves on providing excellent customer service, which has served such clients as Delta, Lufthansa, and United Airlines, as well as repair stations all across the globe. Our standards in quality control and assurance are upheld to the highest degree. Our engineers and technicians are chosen from the best and brightest in their fields. They have fine-tuned our reverse engineering process to guarantee only the safest and most reliable parts possible. The goal of Jet Parts Engineering has always been to provide our MRO partners an accessible and easy alternative to OEMs. With few exceptions, we carry all of our parts in stock and can ship within twenty four hours. Our employees are here to serve you, our customer. We are certain you will find your experience with Jet Parts Engineering to be enjoyable and satisfying.

Thrive Here & What We Value1. Positive and Communicative Work Environment2. Diverse and CrossDisciplinary Teams3. Annual Training/Education Budget for All Employees4. Referral Bonuses for New Hires5. Flexible work schedule options6. Recognition for outstanding performance7. Company Events and Philanthropy Opportunities8. Equal Opportunity Employer9. Paid Vacation, Sick/Personal Leave, Health, Dental, Vision, Life, Training/Education Budget, and 401k Benefits10. Complimentary Drinks and Gym Stipend