Robotics will have a massive positive impact on the world economy and global human productivity over the coming decade. At Foxglove, we're excited for this future, and we're building powerful open source and commercial tools to accelerate it.
We're an experienced team of independent thinkers, with a passion for creating high quality products. We're looking for self-motivated and fast-learning individuals to join our mission.
About the role
At Foxglove, we’re on a mission to empower the next wave of robotics innovation by equipping developers with advanced tools to build, test, and deploy sophisticated robotic systems. With a strong footprint in the robotics and autonomous driving sectors, we’re driving transformative change for companies that need smarter ways to manage data, streamline debugging workflows, and accelerate development pipelines.We're excited to bring on our second Customer Success Engineer, reporting directly to our Head of Sales/Solutions Engineering.
In this role, you’ll take charge of defining and executing customer success strategies—from customer onboarding and change management to proactive communication around feature launches. You’ll serve as a trusted advisor, ensuring our customers fully leverage the value of Foxglove’s platform while addressing their evolving needs head-on.Our ideal candidate has deep experience in customer success within startup environments and a solid understanding of technical development workflows in the autonomous driving or robotics space. If you’re a hands-on problem solver who thrives in dynamic settings and can communicate effectively with everyone from technical teams to C-level executives, you'd be a great fit.
Location
We’re a small, fully remote, global company with team members primarily in the U.S. and Australia. We maintain Pacific Time hours and hire within ±4 hours of U.S. time zones to ensure effective collaboration.For this position, we're looking for someone located in U.S. Western or Mountain time zones.
What we're looking for
- 5+ years of experience in technical customer-facing roles
- 3+ years of experience in Customer Success, specifically in a startup environment
- Proven ability to interact with stakeholders ranging from individual contributors to C-level executives
- Hands-on knowledge of cloud infrastructure architecture and design patterns
- A knack for quickly grasping new technical concepts
- U.S. Citizen or Lawful Permanent Resident
Bonus points
- Experience in the autonomous driving or robotics sector
- Foxglove super-user
- Experience leading Customer Success or other customer-facing functions
What we offer
- For this role we offer $155k to $180k salary
- Work remotely
- $300 monthly remote budget to build your personal workspace
- Competitive equity grant in a Series A company
- Medical insurance coverage at 90% for employees and 75% for dependents (for US full-time employees only)
- 401k matching (US full time employees only)
- 4 weeks vacation, plus holidays and winter break
- All expenses paid company off-sites 2x/year
