About the Role
At Clutch, Technical Account Managers (TAMs) are trusted advisors to our customers, ensuring seamless adoption, optimization, and expansion of our solutions post-launch. You will play a critical role in bridging the gap between Clutch’s technology and our customers’ operational needs, enabling credit unions to achieve digital transformation.As a TAM at Clutch, you will lead technical enablement, solutioning, and product adoption strategies, working cross-functionally with Customer Success, Product, Engineering, and Sales to drive successful long-term partnerships.
You will tackle complex technical challenges, streamline integrations, and drive strategic outcomes for a book of accounts.This role is perfect for a technically adept, customer-focused professional who thrives in a high-growth, fast-paced environment, enjoys solving complex business and technical challenges, and is passionate about ensuring customers see measurable ROI from Clutch’s platform.
About the Team
At Clutch, our Customer Success team is celebrated for its exceptional performance and the consistently glowing feedback from our clients. We are a dynamic, supportive group that thrives on collaboration, innovation, and an unwavering commitment to continuous improvement.Clutch fosters a fast-paced, innovative, and inclusive culture where curiosity and initiative are highly valued. We seek out self-starters who are eager to elevate themselves and their colleagues every day. Within our Customer Success organization, and across our cross-functional teams, we operate as a united front—striving to be smart, humble, hardworking, and above all, deeply collaborative.
What You’ll Do
Within 3 months, you will:
- Establish strong relationships with key customer stakeholders, ensuring a solid foundation for trust and collaboration.
- Gain a deep understanding of customers' technical needs and Clutch’s solutions to provide effective advisory.
- Achieve an initial improvement in customer satisfaction scores by addressing early technical pain points.
Within 6 months, you will:
- Lead technical solutioning for customers post-go-live, ensuring seamless feature adoption, workflow optimization, and cross-product enablement.
- Identify and address customer friction points, working with Product and Engineering to escalate critical feature gaps or technical improvements.
- Develop repeatable playbooks for proactive technical account management, helping standardize post-sales enablement processes.
Within 9 months, you will:
- Be the technical voice of the customer, advocating for key enhancements that drive customer success and influencing Clutch’s product roadmap.
- Drive measurable improvements in customer retention and expansion, collaborating with Customer Success and Sales, leveraging adoption insights and product usage patterns to identify upsell opportunities, ensuring customers fully utilize Clutch’s platform across multiple product lines.
- Establish Clutch’s TAM function as a strategic post-sales differentiator, ensuring Clutch remains an indispensable partner to our customers.
What You’ll Bring
Technical Expertise & Problem-Solving:
- 5-8+ years of experience in a technical customer-facing role, such as Technical Account Management, Solutions Engineering, Customer Success Engineering, or Solutions Architect.
- Expertise in the finance industry or experience with highly regulated industries and complex solutions is highly preferred and a key differentiator.
- Technical Skills: Experience with programming languages (e.g., Python, JavaScript, or similar), understanding of APIs, databases, cloud platforms, and system integrations. Familiarity with SQL, debugging tools, and version control (e.g., Git) is a plus.
- Strong ability to diagnose technical issues, translate customer needs into solutions, and work cross-functionally to drive results.
- Experience working in startup environments required;
Customer-Focused Strategic Thinking:
- Proven ability to drive product adoption and customer technical success post-launch, ensuring measurable outcomes.
- Strong experience in change management and technical enablement, helping customers navigate complex product rollouts.
- Ability to engage C-level executives as well technical teams, serving as a trusted advisor on Clutch’s platform technical capabilities.
Collaboration & Influence:
- Strong communication skills with the ability to explain complex technical topics to non-technical stakeholders.
- Proven experience collaborating with Product, Engineering, Implementation and Customer Success to drive feature adoption.
Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
What’s In It For You?
- Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
- Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
- Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
- Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
About Us
Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Our organization participates in E-Verify.
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