Travel & Customer Service Coordinator- Israel

ClinciergeOnsite

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are

Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.

Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Please note: This is a contract-position. It is part-time, 1-10 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Essential Duties:

Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
Manages travel and transportation budget for trial participants
Participates in discussions with vendors and internal team members regarding trial participant requirements
Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
Promptly responds to all inquiries of the trial participants and hospital/clinical staff
Contributes to managing projects to profitable level through efficient work process

Experience/Qualifications:

Bachelor’s Degree or equivalent work experience
Minimum 2 years of travel industry and/or customer service experience required
Excellent working knowledge of Microsoft Suite
Knowledge of Smartsheet and SharePoint preferred
Bilingual required: Hebrew-English
Other languages preferred: Arabic

Aptitudes/ Work Characteristics:

Ability to learn new procedures and technology quickly and efficiently
Highly organized and plan-oriented; adept at prioritization and follow-up
Customer service focused
Excels in oral and written communication
Confidence in decision-making and follow-through

Working Conditions:

Work environment is from a home office with personal computer and telephone
The position requires flexible work hours, both traditional and non-traditional

Life at Clincierge

Where hospitality meets science to improve clinical trial management. Clincierge enables patients to connect more effectively with clinical trials of new medicines. We reduce barriers to trial participation making it possible for patients and others to gain faster access to potentially useful new treatments. Our unique services - including individualized travel and housing logistics, payment/reimbursement systems and on-going patient, family and caregiver support - reduce the anxiety and out-of-pocket expense that patients and their families too often face when participating in clinical trials. We address special patient needs and the demands that complex trial designs place on them and their families, building custom solutions to specific study-related problems as required. From the time a patient enrolls in a Clincierge-supported study until its completion, our multi-lingual, in-country clincierges provide seamless, personalized support for patients, their families and caregivers, communicating closely with them each step of the way. By helping patients, we help trial sponsors, CROs and research institutions manage the cost and time of clinical trials. Clincierge's value-added services not only enhance patient recruitment and improve retention, they also relieve clinical research associates, clinical investigators and other study sponsor and trial site personnel from time-consuming patient logistics, enabling them to focus on patient care and the study itself. We reduce trial administrative costs and increase the timeliness of payments by managing such financial details via our efficient online payment platform.

Thrive Here & What We Value- Collaborative Environment- Innovative Solutions- Personalized Concierge Services- Unique Contributions of People- Flexible Work Hours