Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
We are looking for a Director to join our growing Hardware Supply Chain Operations team in Taiwan. The Director of Hardware Supply Chain is responsible for leading a team of operations program managers and supplier quality engineers focused on the launch of new Point of Sales systems for Toast. You will be responsible for driving Toast’s hardware manufacturing execution strategy working closely with our supplier partners across Asia. This individual will balance a mix of strategic, program, supplier quality and operational responsibilities to optimize build plans for timely delivery.
Responsibilities:
- Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
- Drive efficient production schedules and ‘on-time readiness to ship’ across multiple manufacturing partners (including product plan attainment, clear to build, and ready to ship)
- Identify and mitigate supply chain risks, monitor supplier performance, and drive supplier improvement.
- Ensure the prompt resolution of critical supply, production and quality issues with suppliers and manufacturing partners throughout Asia.
- Responsible for assuring product quality - on-site quality inspections, audits, and maintain control plans to assure critical features are controlled through the assembly/production processes.
- Support the NPI process with timely resolution of quality and build readiness issues through manufacturing capacity planning, ramp schedules, risk-buys, etc.
- Work with supplier leadership in developing supplier capabilities enabling better launches and improved quality performance
- Inform senior leadership of trends, actions, and major supply/quality issues
- Build a high performing team of Supplier Quality and Operations Program Managers
- Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
Minimum Qualifications:
- Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
- Bachelor’s degree or above in Mechanical or Electrical engineering
- 10+ years experience in operational roles within manufacturing quality and supply chain, 5+ years as team manager. Preferably in consumer electronics
- Experience working with contract manufacturers across multiple countries.
- Considerable knowledge of mechanical/electrical parts especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
- Six Sigma Master Black Belt or Black Belt with working level knowledge of Lean
- Knowledge of Problem Solving, Root Cause Analysis, and CAPA/SCARs
- Proactive working attitude and a strong sense of ownership
- Ability to speak and write in multiple languages - English, Mandarin, Taiwanese
Our Spread* of Total Rewards:
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
