Join our team as a Solutions Engineer!This is a fully remote opportunity but the individual must live in Toronto, Ontario.
Skilljar is seeking a Solutions Engineer to join our growing team in Toronto, through our Employer of Record, Remote. In this Solutions Engineer role, you will support the sales process by demonstrating the technical capabilities of the product. You will discover, scope, and design technical solutions and deliver product demonstrations throughout Skilljar’s customer lifecycle. The Solutions Engineer will work, in conjunction with Sales, Marketing, Customer Success, and Product, to be the technical bridge between our Sales Representatives and their prospects and/or customers. We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment.
You must be nimble, highly-collaborative, and able to think on your feet. Responsibilities:
- Deliver product presentations and configured demonstrations to prove Skilljar’s ability to deliver value as it relates to our customer’s Extended Enterprise training initiatives. Incorporate customer’s specific value drivers into demonstrations and presentations.
- Design and document custom solutions to specific enterprise-level business needs that are outside the standard scope of Skilljar’s native platform capabilities.
- Establish strong relationships with customers' key technical and business decision makers.
- Lead the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response.
- Sometimes as part of the sales cycle, a trial or proof of concept will be requested and the Solutions team will provide dedicated support to that customer for the duration. Assist customers in navigating through the Skilljar trial instance or proof of concept to ensure validation of their specific requirements. This includes set up and branding of the environment, hosting and managing a kickoff, check-in, and closure call, and providing email support throughout.
- Be Skilljar’s Technical Subject Matter Expert. Be well-versed in and able to deliver an in-depth overview of Skilljar’s technical architecture and product capabilities as they relate to our customer’s existing technical landscape and requirements.
- Manage, to a successful conclusion, security validation requests that require collaboration with our Engineering, Finance, and Legal teams.
- Assist in the scoping and definition for statements of work for customer-specific customizations. Work collaboratively with Engineering and Services and Support to ensure technical and functional accuracy when defining custom work. Set appropriate expectations with the customer in regard to timing and scope.
- Share your selling and technical experience with the rest of the Skilljar team, both formally and informally.
- Assist with driving operational efficiencies across the Sales, Implementation, Customer Success, and Professional Services teams.
- Assist other Sales Engineers in the execution of the above responsibilities.
- Provide feedback to Product Management from our customer’s perspective as collected through the sales, renewal, and growth processes.
- Additional duties & responsibilities as assigned.
Requirements:
- 5-8 years of related experience, at least 2+ years of professional experience as a Solutions/Sales Engineer or Technical Sales/Solutions Consultant within enterprise SaaS buying environments.
- Bachelor’s Degree
- Well-versed in SaaS architecture, REST APIs, HTML/CSS/Javascript, Single Sign-On (SSO), Salesforce.com, and information security requirements.
- Excellent presentation skills including an ability to communicate at both a technical and a business level, developing trust and confidence with a wide variety of individuals within a customer organization.
- Experience scoping, managing, and executing customer pilots and Proof of Concepts.
- Ability to influence both technical and executive audiences.
- Superb written communication skills.
- Strong technical writing and project management skills.
- Adept at assessing competitive landscape and positioning effectively against them.
Compensation
We collaborate with Remote to promote compensation range transparency throughout the hiring process. This helps us not only meet regulatory requirements, but also prioritize pay equity and diversity, equity, inclusion, and belonging (DEIB) during recruitment. The target cash compensation mentioned below is just one aspect of the comprehensive rewards package for this position.
Target Cash Compensation Range:
CAD $157,000-$185,000
The target cash compensation for this position will be determined based on factors such as experience, education, relevant abilities, and internal equity.
Benefits
Remote provides a variety of benefits, such as:
- Health Coverage
- Flexible Time Off & Paid Holidays
- Tech Reimbursement
- 401k Plan
About Remote, Employer of Record
Remote is addressing the primary obstacle faced by international remote organizations: ensuring compliant employment regardless of location. Their services enable businesses of all sizes to build a diverse workforce by managing global payroll, benefits, taxes, and compliance. To learn more about Remote's solution, click here. Their team comprises exceptional individuals from various corners of the globe and is supported by top-tier investors.
The Company
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, and Verizon, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.We are a team of bright, dedicated Skillets with startup drive and a passion for education.
Founded in Seattle, Skilljar is now a fully distributed company.Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.#LI-RemoteGlobal Level: 8Job Level: P3
