Job Summary:
The Restaurant Manager will be responsible for overseeing the daily operations, ensuring exceptional guest experiences, driving profitability, and maintaining high operational standards. This role requires strong leadership, team management, and a passion for hospitality.
Key Responsibilities:
Operations & Guest Experience:
- Oversee daily restaurant operations, ensuring smooth service and adherence to brand standards.
- Maintain exceptional customer service and handle guest inquiries, feedback, and complaints professionally.
- Ensure high levels of food quality, presentation, and hygiene in compliance with company and regulatory standards.
- Monitor restaurant ambiance, cleanliness, and overall atmosphere to align with brand identity.
Financial & Business Performance:
- Drive revenue and control costs by managing P&L, sales targets, and budgeting.
- Analyze financial reports, optimize inventory levels, and implement cost-control measures.
- Identify upselling opportunities and enhance profitability through effective menu engineering.
Team Leadership & Development:
- Lead, train, and motivate a diverse team to ensure high performance and staff retention.
- Conduct performance evaluations, succession planning, and talent development initiatives.
- Oversee scheduling, labor costs, and workforce planning to optimize efficiency.
Compliance & Safety:
- Ensure full compliance with health, safety, and hygiene regulations.
- Implement and enforce company policies, food safety standards, and workplace safety guidelines.
- Stay updated on industry regulations and best practices.
Marketing & Community Engagement:
- Collaborate with the marketing team to execute promotions, events, and customer engagement strategies.
- Maintain strong relationships with suppliers, vendors, and community stakeholders.
- Utilize CRM tools to enhance guest loyalty and retention.
Qualifications & Requirements:
- Experience: Minimum 5+ years in restaurant management, preferably in a premium or fine dining concept.
- Education: Bachelor’s degree in Hospitality, Business Management, or related field (preferred).
- Skills: Strong leadership, problem-solving, and financial acumen.
- Tech-Savvy: Familiarity with POS systems, CRM tools, and Microsoft Office.
- Language: Proficiency in Arabic and English
