🌟 Join Our Team: Senior Customer Success Manager 🌟
Who We Are
At Property Meld, we’re on a mission to radically improve property maintenance operations through intelligent maintenance solutions. If you’ve ever experienced the frustration of waiting on a rental repair, you know how inefficient the process can be. We believe it doesn’t have to be this way.We’re looking for a Senior Customer Success Manager who thrives in a fast-paced,
data-driven, and outcome-focused environment.
This role is designed for a strategic thinker who can influence customer behavior, leverage analytics to drive business results and ensure customers maximize the value of our platform.
This is an in-office role at
Property Meld HQ in Rapid City, South Dakota.
What You’ll Own & Influence
📊 Influence Business Outcomes & Drive Performance
✔️ Manage a Book of Business Representing ~$2M in Annual Recurring Revenue (ARR) – executing strategies to drive
adoption, retention, and expansion.
✔️ Increase Product Utilization – Ensure customers adopt
best practices, maximize efficiency, and drive measurable ROI.
✔️ Guide Customers to Operational Maturity – Move them from implementation to optimization by influencing
decision-making, workflows, and internal processes.
✔️ Proactively Identify Risks & Opportunities – Use data insights to anticipate challenges, address churn risks, and
create upsell opportunities.
✔️ Navigate High-Stakes Conversations – Confidently
challenge assumptions, influence executive-level stakeholders, and drive action.
✔️ Improve Customer Performance – Ensure customers aren’t just
using
Property Meld—they’re
winning with it.
Who You Are & What You Bring
🔹
Strategic & Data-Driven
- You make decisions based on data, trends, and measurable impact.
- You use metrics to influence customer adoption and revenue expansion.
🔹
Proven Experience Driving Business Outcomes
- 4+ years of experience in customer success, revenue operations, or strategic consulting.
- Managed a book of business of at least $2M ARR, driving adoption, retention, and expansion.
- Track record of executing strategies that reduce churn and increase customer lifetime value (LTV).
🔹
High-Level Influence & Persuasion
- You own the narrative—guiding customers through ambiguity and influencing them to take action.
- You can present data-backed insights, handle objections, and drive alignment at the executive level.
🔹
Ability to Execute in a Fast-Paced, Scaling Environment
- You thrive in high-growth, high-accountability settings with shifting priorities.
- You can pivot quickly, adapt strategies, and push through obstacles.
🔹
Sales & Growth Mindset
- You identify opportunities for upsells, expansions, and contract renewals.
- You understand how customer retention ties directly to business revenue and work proactively to influence it.
Why You’ll Love It Here
💰
Compensation:
- On-target earnings of $85,000-$118,000 annually (base + bonus structure).
💙
Benefits & Perks:
- Healthcare through Wellmark Blue Cross Blue Shield
- Dental & Vision through Beam
- $25,000 Life Insurance Policy sponsored by Property Meld
- Two Weeks PTO annually, allotted upon hire
- One Week Meld Cares PTO for volunteering and giving back
🏔️
Love Where You Live:
- Rapid City, SD offers 16+ national & state parks, vast forests, and historical sites
- Thriving outdoor recreation & close-knit, collaborative community
🤝
Trust in the Workplace:
- We foster a culture of trust & accountability, allowing Melders to do their best work
- Organic collaboration across teams fuels our innovation and success
Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!! 🚀 🚀 🚀
