IT Support Specialist

Key Responsibilities:

• Technical Support: Provide first and second-level support for hardware, software, and network issues, including POS systems and Windows installations.
• System Maintenance: Monitor the performance of IT systems, install software updates, perform regular backups, and ensure system security.
• Network & Server Support: Assist with network installations and troubleshooting (LAN/WAN, VPNs, routers, switches, and firewalls). Help configure and maintain company servers.
• CCTV Installation & Support: Install, configure, and maintain CCTV surveillance systems, ensuring proper connectivity and integration.
• User Training & Documentation: Provide end-user training for software, hardware, and POS systems. Create and maintain user manuals, technical documentation, and FAQs.
• Security Management: Assist with maintaining system security, ensuring protection from malware, viruses, and unauthorized access.
• Hardware/Software Management: Install and maintain IT equipment, including computers, printers, POS systems, and peripherals. Ensure compliance with software licensing and inventory management.
• Collaboration: Work closely with other IT staff and external vendors to resolve complex technical issues.
• Customer Service: Prioritize and manage support requests efficiently, ensuring high customer satisfaction and timely resolution of IT issues.

Requirements:

• 4 years+ of Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows operating systems, software installation, and network configurations.
• Experience with POS systems installation and troubleshooting.
• Familiarity with CCTV installation and troubleshooting.
• Good understanding of computer hardware, software, and networking.
• Strong problem-solving skills and attention to detail.
• Ability to communicate effectively with both technical and non-technical users.
• Experience with remote support and troubleshooting.
• Knowledge of security protocols and practices to ensure safe and secure systems.

Preferred Qualifications:

• Bachelors in Information Technology
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Experience with cloud services or advanced network security is a bonus.
• Basic knowledge of programming or scripting languages is a plus