Service Technician II

Responsibilities

• Investigate hydraulic or pneumatic systems that are not working properly using schematics and diagnostic equipment.
• Inspect parts and various components. Determine if parts are re-workable.  Write up the unit in a complete service report
• Diagnose problems and give recommendations for repairs.
• Pull necessary parts and prepare for repair.
• Assemble units according to manufacturer specifications.
• Test repaired unit.
• Adjust components and equipment.
• Clean, organize, and maintain the Shop and Shop equipment.
• Participate in continuous improvement through training and associate development.  Assist level I Technicians with repairs and training.

General Education and Experience

• Education—2-year fluid power associates degree and certification preferred; high school diploma/G.E.D. minimum.  Basic mechanical understanding required.
• Experience--1 to 3 years in fluid power service and repair experience required. 3 to 5 years experience preferred.
• Physical Requirements—Must be able to lift up to 75lbs.  Position stands 95 to 100% of the workday

Core Competencies

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Technical Expertise: Applies and improves extensive or in-depth specialized knowledge, skills and judgment to accomplish a result or to serve one’s “customers” effectively.  (Customers can be co-workers, pears or management as well as external consumers or a service.)
• Job-Focused Learning: Demonstrates eagerness to acquire necessary technical knowledge, skill and judgment to accomplish a result or to serve a customer’s needs effectively.  Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.
• Teamwork: Using appropriate interpersonal styles and methods to inspire and guide individuals (or a team) toward goal achievement: modifying behaviors to accommodate the tasks, situations, and people involved.
• Problem Solving/Analytical Thinking: Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
• Follow-Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
• Initiative: Asserting one’s influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
• Planning and Organizing (Work Management): Establishing a course of action to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
• Drive for Results (Work Standards): Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement.