Harnessing the Power of Data, Together.
The world’s leading enterprises use Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. Solace provides the event broker technology that makes that possible.Help Us, Help Them, Help You.Join our world-class team and support industry-leading brands, helping them unlock the potential of real-time event-driven architecture.Whether it's driving a luxury car, making an online transaction, booking a flight, or furnishing a home, your expertise will play a key role in enabling seamless experiences powered by Solace technology.OverviewWe’re seeking an experienced, driven, and technically curious Senior Technical Support Engineer to join our team.
At Solace, we pride ourselves on delivering unparalleled technical support by solving a broad range of technical problems for a global customer base.As part of the Solace Support team, you’ll take ownership of issues, leveraging your expertise to help customers isolate faults and identify root causes. Acting as a key link between customers and our development team, you’ll ensure issues are resolved quickly and efficiently, all while driving product excellence through your contributions.This is a highly technical role for someone passionate about technology, eager to learn independently, and driven to stay ahead in a fast-changing field.
Ex-developers looking for more customer-facing exposure are highly welcomed!What You’ll Do
- Deliver exceptional support by tackling complex technical challenges and providing solutions that exceed customer expectations.
- Collaborate with teams across the company—including development, production engineering, product management, and professional services—to drive customer success and enhance the overall product experience.
- Share expertise by contributing to knowledge base articles and technical training for team members.
- Participate in a 12x7 on-call rotation, typically one week every six weeks.
Required Skills:
- Significant experience (typically 7+ years) in a technical role (e.g., software development, support, or QA).
- Comfortable working with code across multiple languages and APIs (e.g., Java, C, .NET, Python).
- Deep understanding of TCP networking, including troubleshooting and diagnostic techniques.
- Hands-on experience with cloud platforms (AWS, Azure, GCP) and container technologies (e.g., Docker, Kubernetes).
- Excellent verbal and written communication skills in English.
- Proven ability to solve problems effectively while maintaining a strong customer focus.
- Legally authorized to work in Canada.
Desired Skills:
- Experience with messaging protocols or platforms (e.g., Solace PubSub+, JMS, MQTT) is a plus.
- Basic knowledge of Unix/Linux system administration.
Why Join Us?
- Work with an Awesome Team: Join a team of brilliant problem-solvers who thrive on tackling the toughest challenges—and have fun doing it.
- Make an Impact: Your expertise will power the technology behind some of the world’s most iconic brands.
- Find Balance: We get that work is just one part of life. With a hybrid model and flexible culture, we’ll help you make it all fit.
- Level Up: Sharpen your skills with hands-on learning, mentorship opportunities, and training resources like Solace Academy.
- Be You: We believe that diversity in all its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.
Ready to Make an Impact?If you’re excited about tackling complex technical challenges, helping customers succeed, and doing the best work of your career while feeling supported every step of the way, we’d love to hear from you.We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.
