Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.
We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:
- Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).
- Forbes' America's Best Startup Employers (2021- 2023).
- Inc. 5000 Fastest-Growing Private Companies.
- Forbes’ Fintech 50.
Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what's the role?
Kin Insurance is currently seeking a Claims Manager with extensive experience leading teams and managing a large scale catastrophe response. Here, you can lend your expertise and help us continue to revolutionize the insurance landscape, driving exceptional customer outcomes while ensuring compliance and operational efficiency. In this role, you will oversee and mentor multiple teams of claims adjusters with a strong focus on optimizing claims processes and leading the catastrophe response.
A day in the life could include
- Team Leadership: Managing and mentoring multiple teams of property claims adjusters fostering a collaborative and high-performance work environment. Provide training and support to team members on best practices and effective claims management techniques.
- Catastrophe Response Management: Developing and implementing strategies for an effective catastrophe response. Coordinate with internal teams and external partners to ensure timely and efficient claims handling during catastrophic events. Analyze data and prepare projections related to claims volume, financial impact, and resource allocation.
- Cross-Department Collaboration: Building and maintaining strong working relationships with departments such as IT, Claims Legal, Marketing, Underwriting, Customer Service, Agency and Vendor Management to align claims strategies with broader company goals.
- Performance Monitoring: Tracking and analyzing team performance metrics, proactively identifying trends and addressing any deficiencies to maintain a high standard of work. Conduct regular audits and reviews to ensure compliance with industry regulations and company policies.
- Problem Solving & Decision Making: Handling escalated issues and offering expert guidance to your team to achieve appropriate, efficient and fair claim resolutions.
- Continuous Improvement: Regularly reviewing processes and outcomes, offering recommendations for process improvements and business solutions based on root-cause analysis.
I’ve got the skills...but do I have the necessary ones?
- 3-5 years of experience managing first-party property claims for a carrier, with a proven track record of success. 2+ years of second-line management experience strongly preferred.
- 2+ years of experience organizing, implementing, and leading catastrophe responses for a property claims organization.
- Manages workflow and internal/external desk adjuster resources appropriately including staffing, workloads, and performance management when needed.
- An inspiring leader with a passion for coaching and mentoring, committed to fostering a collaborative and growth-oriented team culture that promotes professional development and engagement.
- A collaborative mindset to brainstorm and listen to others ideas regarding strategy and options.
- Currently holds an active Florida or Texas Adjuster’s License, or an adjuster’s license in a reciprocal state, with familiarity in managing compliance with state and federal regulations.
- Ability to commit to extended hours, including weekends and holidays, to effectively respond to and manage catastrophic events.
Oh, and don’t worry, we’ve got you covered!
We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.
In addition to these benefits, we also are excited to offer the following:
- Competitive salary and equity
- 401K with company match of up to 4%
- Flexible PTO for exempt employees, along with 8 company-observed holidays
- A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
- Continuing education and professional development opportunities
Applications for this role will be accepted until 2/23/25.For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI.
Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
About Kin
Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Compensation Range: $120K - $145K
