The Opportunity
InCharge Energy is seeking an experienced and driven Director of Field Service – Maintenance and Repair to lead and manage a team of Field Service Technicians, ensuring efficient service delivery, operational excellence, and customer satisfaction. This role is vital to the success of our service operations and requires a balance of hands-on fieldwork, team management, and strategic leadership. The Director of Field Service – Maintenance and Repair will report directly to the Vice President of Service Operations.
What You'll Do
- Manage a team of cross-trained Field Service Technicians who install, troubleshoot, repair, and maintain equipment in diverse environments
- Assure a safe working environment by conducting monthly safety meetings, site safety audits, and ensuring compliance with safety policies and procedures
- Maximize field service productivity, control costs, manage overtime, and exceed gross margin targets
- Oversee field operations to ensure exceptional customer satisfaction and the efficient implementation of US Service Operations expectations
- Spend 10% of time in the field supporting technicians, customers, vendors, and sales personnel
- Collaborate with Scheduling, Supply Chain, Network Operations, Engineering, and Sales teams to ensure seamless service delivery
- Mentor and develop team members to support career growth and achieve operational goals
- Ensure compliance with administrative processes, field reporting requirements, and company policies
- Monitor and drive key performance indicators (KPIs) to improve service delivery and operational effectiveness
- Participate in the development and coordination of training and qualification plans tailored to the needs of strategic customers
- Support the deployment of tools and resources to enable sales and enhance customer service capabilities
- Perform other duties as assigned by management
Your Experience and Capabilities
- 5+ years of experience in field service or customer engagement, with at least 2 years in a team lead or management role
- Strong written and verbal communication skills, with a confident management style
- Valid driver’s license with a clear motor vehicle record
- Ability to pass pre-employment background checks, drug testing, and customer-specific screening requirements
- Proven experience working with customers in a service-oriented environment
- Professional appearance and demeanor
Preferred Experience
- Experience with electrical services for commercial, industrial, or residential properties
- Familiarity with EV chargers or renewable energy solutions
- Background in implementing and ensuring compliance with safety protocols and electrical standards
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.CCPA disclosure notice here.
Life at InCharge Energy
In-Charge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, In-Charge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. 🔌 In-Charge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at In-Charge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others. 🌎 Headquartered in the world’s first zero-emissions delivery zone in Santa Monica, Calif., In-Charge Energy was founded by EV industry veterans Cameron Funk and Terry O’Day. The company has additional operations in San Francisco, Michigan and Virginia. 📞 If you’re looking for an experienced team to support your fleet’s electrification, please call us at 818.697.GOEV
Thrive Here & What We Value1. Equal Opportunity Employer | 2. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 3. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 4. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors | 2. Stay ahead in your field with ongoing training and professional development opportunities | 3. Equal Opportunity Employer</s> | 2. Strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | CCPA disclosure notice here.</s> | 1. Fulltime employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 2. Equal Opportunity Employer | 3. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 4. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 5. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 2. Strictly prohibits unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Collaborative Team Environment | 2. Opportunities for Growth and Advancement | 3. Competitive Compensation and Benefits Package | 4. Equal Opportunity Employer | 5. Strictly Prohibits Unlawful Discrimination or Harassment</s> | 1. Competitive compensation | 2. Yearly bonuses | 3. Benefits package including 401(k) matching contribution, health, dental, and vision | 4. Cell phone reimbursement | 5. Generous vacation | 6. Office meals and snacks | 7. Team building events and activities throughout the year.</s> | 2. Competitive compensation, yearly bonuses, and benefits package | 3. Generous vacation, office meals and snacks, team building events and activities throughout the year.</s> | 13. Fulltime employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 14. Equal Opportunity Employer | 15. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence.</s> | 1. Competitive compensation and yearly bonuses | 2. Benefits package including 401(k) matching contribution, health, dental, and vision | 3. Cell phone reimbursement | 4. Generous vacation | 5. Office meals and snacks | 6. Team building events and activities throughout the year.</s> | 1. Competitive compensation package
