Director of Field Service – Maintenance and Repair

The Opportunity

InCharge Energy is seeking an experienced and driven Director of Field Service – Maintenance and Repair to lead and manage a team of Field Service Technicians, ensuring efficient service delivery, operational excellence, and customer satisfaction. This role is vital to the success of our service operations and requires a balance of hands-on fieldwork, team management, and strategic leadership. The Director of Field Service – Maintenance and Repair will report directly to the Vice President of Service Operations.

What You'll Do

Manage a team of cross-trained Field Service Technicians who install, troubleshoot, repair, and maintain equipment in diverse environments
Assure a safe working environment by conducting monthly safety meetings, site safety audits, and ensuring compliance with safety policies and procedures
Maximize field service productivity, control costs, manage overtime, and exceed gross margin targets
Oversee field operations to ensure exceptional customer satisfaction and the efficient implementation of US Service Operations expectations
Spend 10% of time in the field supporting technicians, customers, vendors, and sales personnel
Collaborate with Scheduling, Supply Chain, Network Operations, Engineering, and Sales teams to ensure seamless service delivery
Mentor and develop team members to support career growth and achieve operational goals
Ensure compliance with administrative processes, field reporting requirements, and company policies
Monitor and drive key performance indicators (KPIs) to improve service delivery and operational effectiveness
Participate in the development and coordination of training and qualification plans tailored to the needs of strategic customers
Support the deployment of tools and resources to enable sales and enhance customer service capabilities
Perform other duties as assigned by management

Your Experience and Capabilities

5+ years of experience in field service or customer engagement, with at least 2 years in a team lead or management role
Strong written and verbal communication skills, with a confident management style
Valid driver’s license with a clear motor vehicle record
Ability to pass pre-employment background checks, drug testing, and customer-specific screening requirements
Proven experience working with customers in a service-oriented environment
Professional appearance and demeanor

Preferred Experience

Experience with electrical services for commercial, industrial, or residential properties
Familiarity with EV chargers or renewable energy solutions
Background in implementing and ensuring compliance with safety protocols and electrical standards

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.CCPA disclosure notice here.

Life at InCharge Energy

Thrive Here & What We Value1. Equal Opportunity Employer | 2. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 3. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 4. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors | 2. Stay ahead in your field with ongoing training and professional development opportunities | 3. Equal Opportunity Employer</s> | 2. Strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | CCPA disclosure notice here.</s> | 1. Fulltime employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 2. Equal Opportunity Employer | 3. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 4. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 5. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 2. Strictly prohibits unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Collaborative Team Environment | 2. Opportunities for Growth and Advancement | 3. Competitive Compensation and Benefits Package | 4. Equal Opportunity Employer | 5. Strictly Prohibits Unlawful Discrimination or Harassment</s> | 1. Competitive compensation | 2. Yearly bonuses | 3. Benefits package including 401(k) matching contribution, health, dental, and vision | 4. Cell phone reimbursement | 5. Generous vacation | 6. Office meals and snacks | 7. Team building events and activities throughout the year.</s>

Related Sub

This job belongs to these sub. Explore related roles here: