Senior Technical Engineer at Support

Cambridge Mobile TelematicsChennai, IndiaRemote, Onsite

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

CMT is looking for a collaborative, customer-committed, and creative Technical Support Engineer who wants to join us in making roads safer by making drivers better!

Responsibilities:

Use complete discretion and independent judgment to provide efficient and accurate technical assistance to ensure customer satisfaction (Customers include customer support representatives and developers from CMT customers, as well as CMT staff members)
Work closely with Engineering and Product Management to conduct investigations, join internal testing programs
Provide technical support on iOS and Android mobile technologies, SDK integration and overall deployment of CMT's platform and mobile applications, including backend and front-end frameworks
Work on debugging issues and creating reproducible test cases for customers
Provide escalated technical and triage support
Create, edit and maintain internal and customer Knowledge Bases and FAQ's
Train and onboard new team members as well as customers on our program management systems and support tools
Collaborate with sales: setup trials and PoCs, be the Subject Matter Expert
Represent Support in front of Engineering and Product teams: represent customer needs, support product on prioritization and notify engineering of trending issues
Work close with Management to improve customer support through processes optimization
Complete any additional tasks as they arise

Qualifications:

Bachelors or Masters degree preferred (Computer Science degree preferred)
4+ years experience in troubleshooting issues directly with external clients/customers
Experience on the tech-stack: sql, aws & any programming language
Proactive and superior customer service orientation: must be experienced in resolving technical issues effectively in a timely fashion and adhering to SLAs
Proven analytical/problem solving ability
Ability to communicate/translate technical concepts effectively
Excellent presentation and communication skills
Experience with Jira/Confluence
UNIX/Linux - Experience with UNIX/Linux/OSX command line tools and scripts
AWS - familiarity with AWS console and command line interface, cloud watch logging
SQL - create ad hoc queries against multiple joined tables
Basic Coding Skills (Python, Shell Scripting or an SDK language: Swift, Kotlin, iOS code, etc.)

Compensation and Benefits:

Fair and competitive salary based on skills and experience
Equity may be awarded in the form of Restricted Stock Units (RSUs)
Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays
Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement
Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

Feel great working to improve road safety around the world!
Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
Extensive education and employee assistance programs
CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives.

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. “CMT is headquartered in Cambridge, MA. “To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.”

Life at Cambridge Mobile Telematics

Thrive Here & What We ValueCommitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. | Compensation and Benefits: Fair and competitive salary based on skills and experience, and annual performance bonus | Equity may be awarded in the form of Restricted Stock Units (RSUs) | Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave | Unlimited Paid Time Off including vacation, sick days & public holidays | Flexible scheduling and work from home policy depending on role and responsibilities | Additional Perks: Feel great working to improve road safety around the world! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness | CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!</s> | Additional Health Insurance | CMT Europe Wellness Reimbursement Program | Voluntary Pension Fund | Educational Assistance Program | Unlimited Annual Leave (Paid Time Off) | Global company & public holidays | Sick Leave | 1. Collaborative Environment | 2. CustomerCommitted | 3. Creative IoT Team Member | 4. Positive and Inclusive Work Environment | 5. Commitment to Diversity and Inclusion</s> | Extensive wellness, education and employee assistance programs | Flexible scheduling and work from home policy depending on role and responsibilities</s> | We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.</s> | 1. Commitment to diversity and inclusion | 2. Wellness, education, and employee assistance programs | 3. Unlimited paid time off including vacation, sick days & public holidays | 4. Flexible scheduling and work from home policy depending on role and responsibilities | 5. Extensive wellness, education, and employee assistance programs</s> | 1. Collaborative, customercommitted, and creative work environment | 2. Mission to make roads safer by making drivers better | 3. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb | 4. Commitment to creating a positive and inclusive work environment for all | 5. Extensive education and employee assistance programs</s> | Additional Perks: Feel great working to improve road safety around the world! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness</s> | 5. Extensive Perks (Feel Great Working to Improve Road Safety around the World! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club Health & Wellness)</s> | Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.</s> | 1. Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. | 2. Fair and competitive salary based on skills and experience | 3. Equity may be awarded in the form of Restricted Stock Units (RSUs) | 4. Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays | 5. Flexible scheduling and work from home policy depending on role and responsibilities | 6. Additional Perks: Feel great working to improve road safety around the world! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness | 7. CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!</s> | 2. Flexible scheduling and work from home policy depending on role and responsibilities | 3. Additional Perks: Feel great working to improve road safety around the world! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness</s> | 2. Wellness, Education and Employee Assistance Programs | 4. Flexible scheduling and work from home policy depending on role and responsibilities.</s> | 2. Customer Obsessed | 3. Proven Ability to Deliver Results | 4. Analytical Mindset | 5. Commitment to Learning</s> | 4. Private healthcare | 5. Life insurance | 6. Parental leave | 7. Flexible scheduling and work from home policy depending on role and responsibilities | 8. Additional Perks: Feel great working to improve road safety around the world! Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness</s> | Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. - Fair and competitive salary based on skills and experience, and annual performance bonus | Commitment to Diversity and Inclusion: At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives.</s>

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