Creator Support Associate

About Passes:

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Position Overview:

The Creator Support Associate will play a vital role in supporting and enhancing the experience of our content creators. In this role, you will be responsible for providing our creators with guidance and support, ensuring they effectively utilize our platform to achieve their goals, and ehancing their overall experience. The ideal candidate will be passionate about the creator economy, have strong communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

Creator Experience:
Respond to inquiries and requests from creators in a timely manner.
Assist creators in understanding and utilizing features and tools to optimize their use of the platform.
Act as an advocate for creators within the company, ensuring their feedback is heard and addressed.
Issue Resolution:
Address and resolve any issues or concerns that creators may have, escalating to higher management when necessary.
Troubleshoot and resolve technical issues, account problems, and billing inquiries with a focus on providing effective solutions.
Document creator interactions when necessary, compiling documents and forwarding information to interested parties.
Support Strategy:
Identify and improve necessary areas of the Creator Support organization.
Develop and implement support and moderation processes to enhance the overall creator experience.
Collaborate with other departments such as Product, Engineering, and Creator Success, to address and resolve user concerns and contribute to ongoing platform improvements.

Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
2-3 years of experience in customer/creator support, account management, or a similar role, preferably within the creator economy or social media industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Familiarity with social media platforms and content creation trends.

Why Join Passes:

Competitive salary and commission structure.
Equity options in a growing company.
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan.
Opportunities for professional growth and development.
A collaborative and innovative work environment.

*Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Passes

Thrive Here & What We Value1. Collaborative, creative, and fastpaced work environment | 2. Professional growth & development opportunities | 3. Competitive salary + commission structure | 4. Equity options in a growing company | 5. Health, dental, and vision insurance | 6. 401(k) plan</s> | Passion and experience in the tech and media industries are a plus | Direct and actionable feedback for growth and performance | Unlimited PTO | Comprehensive health, dental, and vision insurance | Flexible work environment with opportunities for remote work</s> | Empowering creators and fostering meaningful connections with their audiences | Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | Shaping the future of the creator economy</s> | 1. Collaborative and innovative work environment | 2. Opportunities for professional growth and development | 3. Comprehensive benefits package, including health, dental, and vision insurance. | 4. Competitive salary and commission structure. | 5. Equity options in a growing company.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, continuous learning, and professional development opportunities for all employees. They also prioritize creating an inclusive environment for all employees and celebrate diversity.</s> | Emphasis on Innovation and Creativity | Commitment to Providing Innovative Solutions for Creators and Fans | Focus on Building Meaningful Connections with Audiences | Encourages Professional Development and Continuous Learning Support | Equal Opportunity Employer Celebrating Diversity and Inclusion</s> | 1. Empowering creators and fostering meaningful connections with their audiences | 2. Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | 3. Shaping the future of the creator economy | 4. Equal opportunity employer committed to creating an inclusive environment for all employees</s> | 2. Comprehensive Benefits Package | 3. Opportunities for Professional Growth and Development | 5. Equity Options in a Growing Company</s> | 1. Collaborative environment | 2. Opportunities for growth and development | 3. Flexible work arrangements | 4. Recognition and rewards for outstanding performance | 5. Positive and supportive work culture</s> | 1. Competitive salary + commission structure | 2. Equity options in a growing company | 3. Health, dental, and vision insurance | 4. 401(k) plan | 5. Professional growth & development opportunities | 6. Collaborative, creative, and fastpaced work environment | 7. Equal opportunity employer committed to creating an inclusive workplace for all.</s> | 2. Innovative solutions that help creators grow and thrive in the digital landscape | 4. Small team environment | 5. Unlimited PTO</s> | 1. Opportunity to make a tangible impact in rapidly growing NIL and creator economy space | 2. Competitive salary and performancebased incentives | 3. Equity options in fastgrowing company | 4. Comprehensive benefits package, including health, dental, and vision insurance | 5. 401(k) plan with company match | 6. Culture that values innovation, collaboration, and personal growth | 7. Equalopportunity employer committed to creating an inclusive environment for all employees</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values diversity and inclusivity, and they strive to create an environment where all employees feel valued and supported.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are dedicated to empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, innovation, and inclusivity.</s> | Passes is an equal opportunity employer. | We celebrate diversity and are committed to creating an inclusive environment for all employees.</s> | 1. Competitive salary and commission structure. | 2. Equity options in a growing company. | 4. Opportunities for professional growth and development. | 5. Collaborative and innovative work environment. | 6. Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</s>