About Account Management at FiscalNote
Committed to turning clients into champions, the Account Management team dedicates itself to fullyunderstanding client goals, highlighting solutions that help achieve those goals and ensuringFiscalNote solutions exceed expectations. By building strong, multi-faceted relationships at our clientorganizations, the Account Management team always has a pulse on their client base and is adeptat identifying both risk and opportunity within their accounts. This team is the face of the client andintersects with numerous internal teams including marketing, product and cross-sell.
About the Position
Our Senior Account Managers embody leadership. With a proven track record of success, Sr. AMsare responsible for building and maintaining strong relationships with some of FiscalNote’s mostvisible and strategic accounts. Leveraging their executive level relationships and skillfully uncoveringclient pain points and organizational goals, our Sr. AMs are adept at not only retaining their book ofbusiness, but also at growing it. As a leader on the team, a Sr. Account Manager provides continuedmentorship to the rest of the team.
Working closely with the VP, Account Management, Sr. AccountManagers are looked upon to provide insight and ideas around ways to continue to drive highperformance for all team members.
About You
A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and thecompany. Poised and confident, you are both a skilled listener and a convincing presenter with aneye for detail. You can comfortably navigate the worlds of both technology and policy and are skilledin tailoring communication across all levels of an organization. You have tackled implementing a newsoftware solution within a large organization and are adept at change management. Tackling theroot cause of others’ issues and creatively identifying solutions brings you immense joy in both yourprofessional and personal lives.
You prefer data-driven insights rather than anecdotal evidence todrive your decisions and actions and are comfortable talking data, tech and current events.The salary range for this position is $90,000 - 100,000 per year base salary and $75,000 commission.
What to Expect in this Position
- Be responsible for maintaining and growing a book of business between $4M-$6M
- Lead and manage renewal process for client portfolio
- Track and monitor client metrics
- Cultivate relationships across all levels of an organization, focusing on building strong C-suite champions
- Minimize both client and revenue churn via a standard touchpoint model
- Routinely provide accurate forecasts and leverage data to self diagnose improvement areas
- Partner with the cross-sell team to identify opportunity and grow revenue within portfolio of accounts
- Understand client goals and objectives from onboarding to renewal
- Partner with our client success team to ensure client onboarding and platform adoption are successful
- Mentor Account Managers around best practices, dealing with difficult client situations, driving revenue, etc.
- Provide fresh ideas to Vice President, Account Management on ways to improve existing processes to drive increased efficiency and collaboration with other departments
- Intelligently engage in conversation regarding the legislative and regulatory processes
What Sets You Apart
- A bachelor’s degree
- 5+ years of relevant professional experience in government and/or Enterprise SaaS account management
- High performance in people and relationship management
- Strong written and verbal communication abilities, as well as exceptional organizational skills
- Experience with change management and implementing new solutions within large organizations
- Sales experience and proven track record of hitting sales goals
- Proficiency with Salesforce (preferred)
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes.
So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process.
If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.At FiscalNote, we Lead with ValuesKnow your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise). Company BenefitsFiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work.
We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age.
FiscalNote is an EEOC employer.FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.Apply for this job
