Creator Success Manager - Sports

About Passes:

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Position Overview:

We are seeking a passionate and results-driven Creator Success Manager to join our team, focused on the sports vertical. This role will be pivotal in ensuring the success and satisfaction of our sports creators, managing onboarding, and driving expansion and retention efforts. The ideal candidate is a proactive problem-solver with a passion for supporting creative talent.

Key Responsibilities:

Creator Training and Retention:
Manage and oversee the onboarding process and assist in platform setup.
Provide training and resources to ensure creators maximize their content's impact and monetization potential.
Collaborate with the Creator Support teams to ensure new creators receive the necessary tools and resources.
Relationship Management:
Build and maintain strong relationships with key creators, understanding their needs and challenges.
Act as a trusted advisor to creators, providing guidance and support to help them achieve their goals.
Gather feedback from creators to inform product development and improve the creator experience.
Revenue Growth:
Assist creators in leveraging our monetization tools effectively, such as subscription models, core features, and tips.
Help creators develop strategies to increase their subscriber base and earnings.
Drive revenue by identifying, pitching and negotiating new business opportunities and product solutions tailored to the needs of your creators.
Market Research and Analysis:
Stay up-to-date with industry trends, emerging talent, and competitive landscape.
Conduct market research to identify new opportunities for creator acquisition.
Analyze recruitment metrics and adjust strategies as needed to achieve targets.

Qualifications:

Proven experience in a leadership role within a customer success, account management, or similar function.
Strong quantitative and analytical skills, with the ability to derive actionable insights from data.
Experience in building and managing high-performing teams.
Excellent communication and interpersonal skills, with the ability to build strong relationships with creators and internal stakeholders.
Strategic thinker with a track record of developing and executing successful growth strategies.
Passion for the creator economy and supporting the success of creators.
Nice to have: proficiency in data analysis tools and software (e.g., Tableau, SQL)

Benefits:

Competitive salary and equity package.
Comprehensive health, dental, and vision insurance.
401(k) plan.
Unlimited PTO.
Professional development opportunities and continuous learning support.
Flexible work environment with opportunities for remote work.

*Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Passes

Thrive Here & What We Value1. Collaborative, creative, and fastpaced work environment | 2. Professional growth & development opportunities | 3. Competitive salary + commission structure | 4. Equity options in a growing company | 5. Health, dental, and vision insurance | 6. 401(k) plan</s> | Passion and experience in the tech and media industries are a plus | Direct and actionable feedback for growth and performance | Unlimited PTO | Comprehensive health, dental, and vision insurance | Flexible work environment with opportunities for remote work</s> | Empowering creators and fostering meaningful connections with their audiences | Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | Shaping the future of the creator economy</s> | 1. Collaborative and innovative work environment | 2. Opportunities for professional growth and development | 3. Comprehensive benefits package, including health, dental, and vision insurance. | 4. Competitive salary and commission structure. | 5. Equity options in a growing company.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, continuous learning, and professional development opportunities for all employees. They also prioritize creating an inclusive environment for all employees and celebrate diversity.</s> | Emphasis on Innovation and Creativity | Commitment to Providing Innovative Solutions for Creators and Fans | Focus on Building Meaningful Connections with Audiences | Encourages Professional Development and Continuous Learning Support | Equal Opportunity Employer Celebrating Diversity and Inclusion</s> | 1. Empowering creators and fostering meaningful connections with their audiences | 2. Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | 3. Shaping the future of the creator economy | 4. Equal opportunity employer committed to creating an inclusive environment for all employees</s> | 2. Comprehensive Benefits Package | 3. Opportunities for Professional Growth and Development | 5. Equity Options in a Growing Company</s> | 1. Collaborative environment | 2. Opportunities for growth and development | 3. Flexible work arrangements | 4. Recognition and rewards for outstanding performance | 5. Positive and supportive work culture</s> | 1. Competitive salary + commission structure | 2. Equity options in a growing company | 3. Health, dental, and vision insurance | 4. 401(k) plan | 5. Professional growth & development opportunities | 6. Collaborative, creative, and fastpaced work environment | 7. Equal opportunity employer committed to creating an inclusive workplace for all.</s> | 2. Innovative solutions that help creators grow and thrive in the digital landscape | 4. Small team environment | 5. Unlimited PTO</s> | 1. Opportunity to make a tangible impact in rapidly growing NIL and creator economy space | 2. Competitive salary and performancebased incentives | 3. Equity options in fastgrowing company | 4. Comprehensive benefits package, including health, dental, and vision insurance | 5. 401(k) plan with company match | 6. Culture that values innovation, collaboration, and personal growth | 7. Equalopportunity employer committed to creating an inclusive environment for all employees</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values diversity and inclusivity, and they strive to create an environment where all employees feel valued and supported.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are dedicated to empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, innovation, and inclusivity.</s> | Passes is an equal opportunity employer. | We celebrate diversity and are committed to creating an inclusive environment for all employees.</s> | 1. Competitive salary and commission structure. | 2. Equity options in a growing company. | 4. Opportunities for professional growth and development. | 5. Collaborative and innovative work environment. | 6. Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</s>