“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Associate Manager of Case Management is responsible for overseeing all CalAIM recuperative care and short term post hospitalization related processes and assisting the manager of case management with the supervision of Los Angeles case management staff. The associate manager is responsible for attending all health plan ICT's, ensuring all CalAIM contract deliverables are met, and reviewing and submitting authorization requests. The associate manager will train and supervise case management leads and ensure they are properly onboarding and supervising case management staff.
The associate manager is expected to assist with service provision for high acuity clients and developing external relationships with other service providers. The pay range for this position is $29.00 - $30.00 per hour, depending on experience.
Responsibilities
Supervision
- Supervise case management staff for daily tasks, case oversight, training, and growth.
- Coordinate hiring process of new case management staff.
- Work with Site Managers on all client decisions including exits, extensions, intakes, and other case planning action steps.
- Coordinates orientation and ongoing in-service education for staff to improve skills and client care
Client Care
- Provide case consultation and emergency management for case oversight.
- Provide management support to assist case managers and clients in creating crisis management plans or plans to support client’s progress towards self-sufficiency. Plans can include interventions for sobriety, safety, self-harm contracts, employment, housing retention, increase in income, and child safety.
- Oversee care coordination in partnership with Program Managers and Site Managers for all programs to ensure client care, effective case planning, and positive outcomes in line with the mission of the organization and contract outcomes.
Documentation
- Ensure accuracy of data for contract compliance, grant reports and other reporting needs.
- Assists Program Manager with contract compliance as requested.
Collaboration
- Attend community meetings and collaborations to build relationships and partnerships.
- Coordinate resource presentations for case managers to increase knowledge of community resources.
Mission Support
- Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
- Implements programs and policies designed to maximize the efficiency of program and ensure that all client needs are met.
- Must display full understanding of the problems of client flow and scheduling, in order to improve the efficiency of program operations through performance of duties.
- Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
- Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace
- Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.
- Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
- Must maintain confidentiality of work related information and materials.
- Must accept personal responsibility and accountability for performance of duties.
- Support volunteers as needed; may be required to supervise volunteer
Preferred Experience/Minimum Qualifications
Required:
- Bachelor’s degree from an accredited college or university in Social Services or related field.
- Minimum 2 years of recent progressively responsible administrative management/supervisory experience.
- Previous experience working as Case Manager or similar position
- Experience in supervision or project management and oversight.
- Current valid CA driver's license
- Have a dependable vehicle with automobile insurance
- Computer literate; ability to use Microsoft Office products and databases such asHomelessness Management Information Systems (HMIS)
Preferred:
- Masters Degree in Social Services and 2 years experience in the Social Services field.
- At least 2 years of experience working with at risk/homeless individuals
- Bilingual in Spanish and English is helpful, highly desirable
Benefits
- Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Life at Illumination Foundation
Thrive Here & What We Value12. Provide targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 13. Disrupting the cycle of homelessness by providing necessary items and space needed to rehabilitate and assisting with the upkeep of the facility. | 14. Maintain confidentiality in accordance with HIPAA guidelines and DHS standards. | 15. Provide clients with proper compliance forms upon admission to maintain client compliance with program rules.</s> | 1. Compassion | 2. Dignity | 3. Safety of a place to call home.</s> | 1. Compassion, Dignity, and Safety of a Place to Call Home | 2. Disrupting the Cycle of Homelessness through Targeted Services | 3. Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge, Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance.</s> | 13. Compassion, dignity, and safety for all individuals experiencing homelessness</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. | 2. Providing compassion, dignity, and safety to homeless clients. | 3. Maintaining confidentiality in accordance with HIPAA guidelines and DHS standards. | 4. Promoting health literacy through patient education on specific disease processes, medications, preventative measures, treatment management, and overall general health.</s> | Illumination Foundation is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. We currently have 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Our mission is to provide permanent, affordable housing linked to appropriate services for homeless individuals who are frequent users of the Department of Health Services system. We believe that every person deserves compassion, dignity, and the safety of a place to call home.</s> | 1. Commitment to Illumination Foundation's mission and core values. | 2. Positive influence on coworkers. | 3. Respect toward clients and others in the workplace. | 4. Demonstrating a commitment to Illumination Foundation's mission and core values, while developing and maintaining respect and harmony with all employees and management. | 5. Acts above reproach in all that is done on behalf of Illumination Foundation.</s> | 1. Commitment to serving those experiencing homelessness. | 2. Passion and dedication towards the mission. | 3. Positive influence on coworkers. | 4. Respect for patients and colleagues. | 5. Ethical behavior reflecting core values of integrity, transparency, accountability, respect, and responsibility.</s> | 1. Compassion, dignity, and the safety of a place to call home for everyone. | 2. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children's and family programs. | 3. Growing nonprofit organization dedicated towards helping clients experiencing homelessness.</s> | 14. Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan | 15. Dental and Vision Insurance | 16. Life, AD&D and LTD Insurance funded 100% by Illumination Foundation | 17. Employee Assistance Program | 18. Professional Development Reimbursement | 19. 401K with Company Matching | 20. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</s> | 2. Providing targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs. | 3. 13+ facilities with 22+ microcommunities scattered across Orange County, Los Angeles County, and the Inland Empire. | 4. Every person deserves compassion, dignity, and the safety of a place to call home.</s> | 4. Integrity | 5. Transparency | 6. Accountability | 7. Respect | 8. Responsibility | 9. Openness | 10. Honesty | 11. Humility | 12. Sustainable Compassion | 13. Quest for Knowledge | 14. ClientCentered Care | 15. Innovation | 16. Advocacy | 17. Stewardship and Compliance</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children’s and family programs. | 2. Demonstrating a commitment to Illumination Foundation's mission and core values while developing and maintaining respect and harmony with all employees and management. | 3. Implementing programs and policies designed to maximize the efficiency of program operations through performance of duties. | 4. Supporting volunteers as needed; may be required to supervise volunteer.</s> | Providing a place to call home for homeless individuals | Compassion, dignity, and safety for all individuals</s> | 1. Compassion, dignity, and the safety of a place to call home. | 2. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children’s and family programs. | 3. Providing solutions to barriers in staff and client care during team meetings. | 4. Collaborating with Manager to discuss team operations and program updates. | 5. Attending ICT meetings | 6. Training Housing Navigators and encouraging teamwork, growth, efficiency, and effectiveness. | 7. Overseeing Housing Navigator activity outside and inside of the office. | 8. Developing individualized treatment plans with measurable goals and objectives and assisting participants in achieving clients' desired outcomes. | 9. Networking and collaborating with housing providers, landlords, and property managers to develop housing stock for program. | 10. Conducting housing inspections to meet HUD Housing Habitability. | 11. Seeking out innovative housing solutions for client housing. | 12. Attending relevant subcommittee and implementation meetings. | 13. Coordinating, preparing, and maintaining required charting and documentation in a timely and thorough manner. | 14. Maintaining client records according to HIPAA and adhering to all client confidentiality requirements and standards. | 15. Assisting case managers and clients in housing applications, searches, and connections. | 16. Acting in an ethical manner reflecting core values of integrity, transparency, accountability, respect, and responsibility. | 17. Modeling openness, honesty, and accountability to colleagues, volunteers, donors, and all others involved with Illumination Foundation. | 18. Accepting personal responsibility and accountability for performance of duties. | 19. Demonstrating leadership by guiding and collaborating with CSS HN | 20. Encouraging staff’s work growth, efficiency, and effectiveness. | 21. Exemplifying leadership by displaying IF’s Guiding Principles. | 22. Assisting in training and providing resources to those requiring it. | 23. Determining strengths and weaknesses of the CalAIM policies, structures, and program.</s> | 1. Models openness, honesty, and accountability to colleagues, volunteers, donors, and all others involved with Illumination Foundation. | 2. Upholds Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance. | 3. Prioritizes individual and client health and safety. | 4. Meets targets and works under pressure. | 5. Communicates with tact and professionalism. | 6. Demonstrates the ability to maintain confidentiality of client information and workrelated information/materials.</s> | 15. Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan | 16. Dental and Vision Insurance | 17. Life, AD&D and LTD Insurance funded 100% by Illumination Foundation | 18. Employee Assistance Program | 19. Professional Development Reimbursement | 20. 401K with Company Matching | 21. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</s> | 1. Compassionate and Dignified Approach towards Homelessness | 2. Targeted, Interdisciplinary Services | 4. Multiple Facilities across California | 5. Emphasis on Professional Development</s> | 1. Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation. | 4. Demonstrates the ability to maintain confidentiality of client information and work related information/materials. | 5. Accepts personal responsibility and accountability for performance of duties.</s> | 2. Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance. | 3. Prioritize individual and client health and safety. | 4. Be able to meet targets and work under pressure. | 5. Communicate with tact and professionalism. | 6. Set and maintain healthy boundaries with clients.</s> | 3. Respect towards clients and others in the workplace. | 4. Acceptance of personal responsibility and accountability for performance of duties. | 5. Support volunteers as needed.</s> | 3. Creating a Welcoming Environment for Volunteers | 4. Maintaining Proper Inventory of Special Dietary Needs and Supplies | 5. Attaining Goals Set Forth by Management</s> | 1. Disrupting the cycle of homelessness through targeted, interdisciplinary services. | 2. Providing a welcoming environment for volunteers. | 3. Attaining goals as set forth by management. | 4. Seeking and following management coaching toward increased productivity. | 5. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.</s> | 1. Compassionate approach towards clients | 2. Emphasis on disrupting the cycle of homelessness | 3. Interdisciplinary services for targeted support | 4. Growing nonprofit organization | 5. Multiple facilities across different regions</s> | Compassionate, dignified, and safe environment for all individuals | Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs | Growing non-profit organization dedicated towards addressing the largest social and public health crisis in California</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 2. Providing adult patient supervision in a shelter or recuperative care facility and assisting in the maintenance of a safe, secure environment that enhances behavioral health and substance use treatment while utilizing the harm reduction and recovery models. | 3. Collaborating with including site, nursing, case management, substance abuse counselors, food service and transportation regarding client’s behavioral health needs, ensuring the highest level of client care. | 4. Maintaining confidentiality of workrelated information and materials according to HIPAA standards. | 5. Following established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.</s> | 1. Every person deserves compassion, dignity, and the safety of a place to call home. | 2. Homelessness is the largest social and public health crisis in California. | 3. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 4. IF currently has 13+ facilities with 22+ microcommunities scattered across Orange County, Los Angeles County and the Inland Empire. | 5. The organization is committed to fulfilling Illumination Foundations Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance.</s> | 3. Collaborating with Community Agencies for Client Resources and Linkage | 4. Familiarization with Supportive Services in County/Counties Served | 5. Professional Development Reimbursement</s> | Disrupting the cycle of homelessness through targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs. | Providing a place to call home for every person who deserves compassion and dignity.</s>
