“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Associate Manager of Enhanced Care Management (Inland Empire) will be responsible for overseeing day-to-day operations of the Enhanced Care Management program. This includes managing all program functionaries such as Lead Care Managers and Community Health Workers (outreach staff).The functionaries include quality of personnel work, from programmatic/contractual perspectives toclient-centered/ethical ones, their programmatic intersection with the Clinical Consultant, ensuringstaff productivity, spearheading community relations as a figurehead of the program, administeringcorrective action when program standards are not met, and assisting the ECM Director in certainadministrative tasks/functions.Administrative tasks/functions include documentation audits, attending engagements withcontractors, assessing reporting metrics, training new staff, monitoring program/contractualbenchmarks, and workflow / policy development.The salary range for this position is
$66,560 - $70,000
per year, depending on experience.
Responsibilities
Supervision:
- Supervision of ECM staff includes overseeing and facilitating both qualitative and quantitative aspects ECM job functions. This entails closely monitoring the work of both care manager and outreach staff insofar as it is delivered punctually and in accord with contractual tenets, ethically and in accord with Illumination Foundation guiding principles, and that it meets internally deigned standards.
- Monitor outbound program referrals and will ensure that members are being linked properly in accordance with their needs.
- Oversee the integrity of outreach and lead care manager documentation, applying Illumination Foundation documentation standards when warranted.
- Oversee training / growing staff and administering new curricula when necessary.
- Oversee relationships built between care manager / outreach staff and associative care members in the community, as well as communicative aspects centered around the ECM clinical consultant.
Client Care:
- AMECM (Associate Manager of ECM) will ensure care managers and outreach staff are using ethical, client-centered approaches when engaging members.
- AMECM will ensure staff attendance at communal engagements where client-care details / strategies surrounding their members are being discussed.
- AMECM will themselves take client-centered approaches when engaging members of theircaseload.
- AMECM will view documentation through not only a programmatic lens but a client-centeredone as well, intervening in cases that fail to uphold our standards of client care.
Collaboration:
- AMECM will engage in weekly 1:1 collaborative effort with care manager, outreach, andclinical staff, as well as with the ECM Director.
- AMECM will collaborate with client care team members belonging to other programs, to co-create and optimize the deliverance of client care services.
- AMECM will collaborate with administrative staff belonging to contracting agencies, and bea point of contact for field-based / client-facing inquiries, questions and concerns ofcontractors.
Documentation:
- AMECM will work with the ECM Director to ensure that the quality and quantity of ECM staffdocumentation is up to internal and contractor standards. This will involve bi-monthly chartaudits in KIPU EMR as well as in various provider portals.
- AMECM will work with the ECM Director to identify accurate data / reporting figures, so as to remain compliant with contractor program parameters.
Administrative Oversight:
- AMECM will attend all monthly meetings with contractors, as well internal meetings withadministrative staff. Information gleaned from these meetings will be disseminated to staffmembers accordingly.
- AMECM will oversee employee timesheets and will be responsible for their compliance /accuracy.
- AMECM will be responsible for administering corrective action when expectations / standards are not met by staff members.
- Responsible for monitoring and updating Clinical and Engagement Reports from Health Plan
Preferred Experience/Minimum Qualifications
Required:
- Must be a Licensed Vocational Nurse
- Worked in Care Management or similar role
- Be flexible, open, conscientious, and have a good / positive attitude
- Possess marked social aptitude / a keen ability to work in social environments
- Excellent communicator and understand flexibility and variability in different communicative styles.
Preferred:
- Bilingual in English and Spanish
- Proficiency in Microsoft 355
- Knowledge of IEHP Referrals and Authorizations
- Knowledge of IEHP’s Care Director portal
Benefits
- Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 15 days' vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Life at Illumination Foundation
Thrive Here & What We Value12. Provide targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 13. Disrupting the cycle of homelessness by providing necessary items and space needed to rehabilitate and assisting with the upkeep of the facility. | 14. Maintain confidentiality in accordance with HIPAA guidelines and DHS standards. | 15. Provide clients with proper compliance forms upon admission to maintain client compliance with program rules.</s> | 1. Compassion | 2. Dignity | 3. Safety of a place to call home.</s> | 1. Compassion, Dignity, and Safety of a Place to Call Home | 2. Disrupting the Cycle of Homelessness through Targeted Services | 3. Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge, Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance.</s> | 13. Compassion, dignity, and safety for all individuals experiencing homelessness</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. | 2. Providing compassion, dignity, and safety to homeless clients. | 3. Maintaining confidentiality in accordance with HIPAA guidelines and DHS standards. | 4. Promoting health literacy through patient education on specific disease processes, medications, preventative measures, treatment management, and overall general health.</s> | Illumination Foundation is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. We currently have 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire. Our mission is to provide permanent, affordable housing linked to appropriate services for homeless individuals who are frequent users of the Department of Health Services system. We believe that every person deserves compassion, dignity, and the safety of a place to call home.</s> | 1. Commitment to Illumination Foundation's mission and core values. | 2. Positive influence on coworkers. | 3. Respect toward clients and others in the workplace. | 4. Demonstrating a commitment to Illumination Foundation's mission and core values, while developing and maintaining respect and harmony with all employees and management. | 5. Acts above reproach in all that is done on behalf of Illumination Foundation.</s> | 1. Commitment to serving those experiencing homelessness. | 2. Passion and dedication towards the mission. | 3. Positive influence on coworkers. | 4. Respect for patients and colleagues. | 5. Ethical behavior reflecting core values of integrity, transparency, accountability, respect, and responsibility.</s> | 1. Compassion, dignity, and the safety of a place to call home for everyone. | 2. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children's and family programs. | 3. Growing nonprofit organization dedicated towards helping clients experiencing homelessness.</s> | 14. Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan | 15. Dental and Vision Insurance | 16. Life, AD&D and LTD Insurance funded 100% by Illumination Foundation | 17. Employee Assistance Program | 18. Professional Development Reimbursement | 19. 401K with Company Matching | 20. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</s> | 2. Providing targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs. | 3. 13+ facilities with 22+ microcommunities scattered across Orange County, Los Angeles County, and the Inland Empire. | 4. Every person deserves compassion, dignity, and the safety of a place to call home.</s> | 4. Integrity | 5. Transparency | 6. Accountability | 7. Respect | 8. Responsibility | 9. Openness | 10. Honesty | 11. Humility | 12. Sustainable Compassion | 13. Quest for Knowledge | 14. ClientCentered Care | 15. Innovation | 16. Advocacy | 17. Stewardship and Compliance</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children’s and family programs. | 2. Demonstrating a commitment to Illumination Foundation's mission and core values while developing and maintaining respect and harmony with all employees and management. | 3. Implementing programs and policies designed to maximize the efficiency of program operations through performance of duties. | 4. Supporting volunteers as needed; may be required to supervise volunteer.</s> | Providing a place to call home for homeless individuals | Compassion, dignity, and safety for all individuals</s> | 1. Compassion, dignity, and the safety of a place to call home. | 2. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services, and children’s and family programs. | 3. Providing solutions to barriers in staff and client care during team meetings. | 4. Collaborating with Manager to discuss team operations and program updates. | 5. Attending ICT meetings | 6. Training Housing Navigators and encouraging teamwork, growth, efficiency, and effectiveness. | 7. Overseeing Housing Navigator activity outside and inside of the office. | 8. Developing individualized treatment plans with measurable goals and objectives and assisting participants in achieving clients' desired outcomes. | 9. Networking and collaborating with housing providers, landlords, and property managers to develop housing stock for program. | 10. Conducting housing inspections to meet HUD Housing Habitability. | 11. Seeking out innovative housing solutions for client housing. | 12. Attending relevant subcommittee and implementation meetings. | 13. Coordinating, preparing, and maintaining required charting and documentation in a timely and thorough manner. | 14. Maintaining client records according to HIPAA and adhering to all client confidentiality requirements and standards. | 15. Assisting case managers and clients in housing applications, searches, and connections. | 16. Acting in an ethical manner reflecting core values of integrity, transparency, accountability, respect, and responsibility. | 17. Modeling openness, honesty, and accountability to colleagues, volunteers, donors, and all others involved with Illumination Foundation. | 18. Accepting personal responsibility and accountability for performance of duties. | 19. Demonstrating leadership by guiding and collaborating with CSS HN | 20. Encouraging staff’s work growth, efficiency, and effectiveness. | 21. Exemplifying leadership by displaying IF’s Guiding Principles. | 22. Assisting in training and providing resources to those requiring it. | 23. Determining strengths and weaknesses of the CalAIM policies, structures, and program.</s> | 1. Models openness, honesty, and accountability to colleagues, volunteers, donors, and all others involved with Illumination Foundation. | 2. Upholds Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance. | 3. Prioritizes individual and client health and safety. | 4. Meets targets and works under pressure. | 5. Communicates with tact and professionalism. | 6. Demonstrates the ability to maintain confidentiality of client information and workrelated information/materials.</s> | 15. Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan | 16. Dental and Vision Insurance | 17. Life, AD&D and LTD Insurance funded 100% by Illumination Foundation | 18. Employee Assistance Program | 19. Professional Development Reimbursement | 20. 401K with Company Matching | 21. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</s> | 1. Compassionate and Dignified Approach towards Homelessness | 2. Targeted, Interdisciplinary Services | 4. Multiple Facilities across California | 5. Emphasis on Professional Development</s> | 1. Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation. | 4. Demonstrates the ability to maintain confidentiality of client information and work related information/materials. | 5. Accepts personal responsibility and accountability for performance of duties.</s> | 2. Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance. | 3. Prioritize individual and client health and safety. | 4. Be able to meet targets and work under pressure. | 5. Communicate with tact and professionalism. | 6. Set and maintain healthy boundaries with clients.</s> | 3. Respect towards clients and others in the workplace. | 4. Acceptance of personal responsibility and accountability for performance of duties. | 5. Support volunteers as needed.</s> | 3. Creating a Welcoming Environment for Volunteers | 4. Maintaining Proper Inventory of Special Dietary Needs and Supplies | 5. Attaining Goals Set Forth by Management</s> | 1. Disrupting the cycle of homelessness through targeted, interdisciplinary services. | 2. Providing a welcoming environment for volunteers. | 3. Attaining goals as set forth by management. | 4. Seeking and following management coaching toward increased productivity. | 5. Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.</s> | 1. Compassionate approach towards clients | 2. Emphasis on disrupting the cycle of homelessness | 3. Interdisciplinary services for targeted support | 4. Growing nonprofit organization | 5. Multiple facilities across different regions</s> | Compassionate, dignified, and safe environment for all individuals | Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs | Growing non-profit organization dedicated towards addressing the largest social and public health crisis in California</s> | 1. Disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 2. Providing adult patient supervision in a shelter or recuperative care facility and assisting in the maintenance of a safe, secure environment that enhances behavioral health and substance use treatment while utilizing the harm reduction and recovery models. | 3. Collaborating with including site, nursing, case management, substance abuse counselors, food service and transportation regarding client’s behavioral health needs, ensuring the highest level of client care. | 4. Maintaining confidentiality of workrelated information and materials according to HIPAA standards. | 5. Following established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.</s> | 1. Every person deserves compassion, dignity, and the safety of a place to call home. | 2. Homelessness is the largest social and public health crisis in California. | 3. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. | 4. IF currently has 13+ facilities with 22+ microcommunities scattered across Orange County, Los Angeles County and the Inland Empire. | 5. The organization is committed to fulfilling Illumination Foundations Guiding Principles of Integrity, Humility, Sustainable Compassion, Quest for Knowledge and Critical Thinking, ClientCentered Care, Innovation, Advocacy, and Stewardship and Compliance.</s> | 3. Collaborating with Community Agencies for Client Resources and Linkage | 4. Familiarization with Supportive Services in County/Counties Served | 5. Professional Development Reimbursement</s> | Disrupting the cycle of homelessness through targeted, interdisciplinary services in recuperative care centers, emergency shelters, housing services, and children's and family programs. | Providing a place to call home for every person who deserves compassion and dignity.</s>
