Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.Convoso is looking for people who are excited about technology and innovation.
We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
- Respond to and resolve employee-reported technical issues via helpdesk in a timely and efficient manner.
- Diagnose and resolve software, hardware, network, and other IT-related problems, escalating issues to higher-level support when necessary.
- Driving the administration, setup, and support of macOS and Windows-based systems.
- Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs).
- Provide users with basic training and guidance on software applications, systems, and equipment.
- Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.
- Managing, configuring, and troubleshooting primary SaaS tools i.e. Google Workspace, Atlassian, Microsoft O365 and MDM systems (Jamf/Intune)
- Assist with installation, configuration, and setup of computer hardware, software, and peripheral equipment.
- Work closely with other IT teams (network, systems, etc.) to solve complex issues and ensure seamless IT operations.
- Perform onboarding and offboarding of employees as directed by HR.
Who you are:
- 3-4 years of experience in IT administration or a similar role.
- Experience working with cloud-based platforms like Google Workspace, Microsoft Azure/Intune, or Google Cloud is a plus.
- MDM administration (Jamf/Intune)
- Experience with administration of: Google Workspace, Atlassian, ZenDesk, Salesforce
- Experience troubleshooting MacOS, Windows 10 and mobile devices (iOS and Android)
- Excellent written and oral communication skills
- Basic IT Security principles, procedures, and best practices
- Strong organizational, problem-solving, and analytical skills
- Prior experience working with a distributed helpdesk team
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Creative, flexible, and innovative team player
- Excellent technical troubleshooting skills
- Ability to work within a set budget and find cost-effective solutions to complex problems
- Ability to implement effective change management strategies
- Stable home internet connection is required
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
