Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.Convoso is looking for people who are excited about technology and innovation.
We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)With Convoso, the future is bright as we continue to evolve our technology.The company’s foundational product provides the most powerful contact center software available for outbound teams.
However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.We are looking for a MySQL/MariaDB and Redis expert who will be responsible for assessing, designing, deploying, and maintaining complex databases as well as brainstorming possible improvements that can be made to a system in the future.
What You'll Be Doing:
- Maintain and support MySQL/InnoDB and Redis/KeyDB databases, including creation, migrations, backups, and replications.
- Design, plan, and deploy database schemas while ensuring proper documentation of schemas, relationships, and data flows.
- Review and optimize database performance and scalability, including multi-site replication and growth-proofing.
- Ensure data consistency, proper backups, and high levels of database availability, stability, and scalability.
- Oversees and enhances the ProxySQL database proxy layer by configuring query routing rules, managing connection pools, ensuring high availability, monitoring performance metrics, implementing security measures, and maintaining configurations.
- Provide best practices for database management, including capacity planning and future requirements.
- Collaborate with teams on testing, design implementation, tool/software selection, and system automation for efficiency.
- Stay updated on security best practices and implement them while resolving customer-reported issues through diagnostics.
- Oversee customized software/hardware development while optimizing processes and managing risks for stakeholder satisfaction
Who You Are:
- Minimum 3 years experience configuring and supporting MySQL/MariaDB database management and data modeling. Databases running in Linux environments first, with strong domain knowledge.
- Solid database concepts and database design knowledge (ACID, abstraction levels, schemas and constraints, stored procedures, replication, etc.)
- Strong troubleshooting skill in database performance analysis and improvements.
- Solid experience in the administration and performance tuning of database-related tools and environments.
- Skilled in system scripting and automation to streamline deployment processes and operational tasks, utilizing tools such as Ansible & Chef. Proficient in scripting with languages such as Python.
- Good knowledge of storage, networking, and other systems directly impacting database performance.
- Experience in database proxy management, query optimization, load balancing, high availability, and failover strategies.
- Experience with monitoring systems like Grafana,Prometheus, Zabbix etc
- Experience with planning, executing, and managing large-scale database deployments, ensuring high availability and performance.
- Strong work ethic and communication skills both spoken & written
- Flexibility to work a variety of shifts with availability to work overtime
- BS/MS degree in Computer Science, Engineering or a related subject.
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
