Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.
We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have. If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary. We are looking for a Technical Consultant (in other companies your job title could be Network/Systems Engineer, Systems Administrator, Technical Account Manager, or you could be an aspiring IT Manager) to join our Managed Services team.
The Technical Consultant holds the ultimate accountability for a clients base’s technology needs and satisfaction. You will also mentor the engineer on your team in technical and business acumen. You will need to think outside the box to find solutions that fit your client’s needs and expectations. This position will be located in our Denver office.
Additional responsibilities include the following:
- Business strategy and solutions consulting for your clients
- Supporting various end-users by troubleshooting and resolving computer, application, system, device, access issues for OnDemand clients
- Building long term, context rich, and trust-based relationships with OnDemand clients
- Acting as an escalation point for the OnDemand Technical Engineer
- Be accountable for providing and supporting all tiers of service
- Ticket management and documentation
- Partner with Professional Services for additional support on projects and technology implementation
- Reaching a goal of maintaining 6 billable hours daily or 30 billable hours weekly
- Learning independently about our clients’ ever-changing systems
- Working both in our office and on location with our clients
Here are the attributes we’re looking for:
- 4+ years experience in an outsourced technology environment
- The mentality of a coach and mentor (you like to share your knowledge and expertise)
- The ability to understand business problems through a technology lens
- The ability to communicate at all levels in our client's organization
- The ability and desire to work on a dedicated team
- A focus on thinking critically over-relying on technical expertise
- An empathetic person who has the ability to understand the perspective of our client’s users
- An ability to ask the right questions to discover the context of general client issues
- Ability to maintain confidence in the face of ambiguity
- A positive, courteous demeanor and the ability to communicate professionally under pressure
- An inherent commitment to serving your client
- Ability to thrive in an environment of authentic connection, candor, and open feedback
- The confidence, self-awareness, and integrity to take ownership of your successes and failures and learn from them
Preferred technical skills include experience with the following:
- Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
- Advanced knowledge of networking principles (TCPIP, DNS, DHCP, Lan/Wan, VLAN, Layer 3 Principles)
- Experience implementing and managing Microsoft Azure & Office365 including SharePoint solutions based on clients’ needs
- Successful track record of implementation technology solutions through projects
- Virtualization (VMWare, Hyper-V)
- Cloud solutions
- Firewall/router configuration
- Security principles (general security concepts)
- Peripherals (scanners, fax machines, printers, etc.)
- Troubleshooting standard hardware configurations
- Malware/virus remediation
- Basic Apple troubleshooting
- Learning and supporting various lines of business applications
- Backup and disaster recovery concepts
We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement. Some of the things our team members enjoy including:
- Competitive wages | The salary range is expected to start at $75,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
- Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
- Maternal and paternal leave
- Very generous paid time off program that is unique to the IT industry
- Sustainable work-life balance and flexibility
- Yearly work anniversary rewards
- Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!
We’re looking for smart, highly-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!
How to Apply:
We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page.
Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.
How to Apply for Internal Role:
Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out.
We're thrilled about the potential growth opportunity for you!Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
