World Host Group (WHG) is currently looking for an experienced and passionate Technical Account Manager to join our dynamic and growing Sales department!
The Technical Account Manager is a highly skilled sales professional responsible for driving revenue growth, meeting performance targets, and creating impactful long-term relationships with digital agencies in our emerging US market. Utilizing their advanced knowledge of web hosting products, the Account Manager will provide expert-level advice and solutions regarding WHG’s hosting offerings, proactively identifying upsell and cross-sell opportunities while ensuring agency partners achieve their business objectives.
This role is pivotal in facilitating a seamless onboarding experience, managing client expansion, and consistently meeting retention and growth KPIs.
About the position
- Currently only open to US-based candidates
- Position is full-time and fully remote
- Position will typically follow a Monday-Friday, 9a-5p Eastern Time schedule
- This role will occasionally require schedule flexibility, including weekends and varying shifts, based on business needs
- Position is eligible for uncapped commission
Key Responsibilities
- Act as a trusted advisor and continuous point of contact for digital agency clients, providing a consistently outstanding customer experience
- Establish and nurture lasting relationships with agency contacts to ensure high rates of retention, growth, and client satisfaction, working proactively to achieve monthly and quarterly targets through outreach and account management.
- Analyze clients’ current infrastructure, identify opportunities for improvement, and assist them in optimizing their usage of WHG products to achieve measurable outcomes.
- Educate current and potential clients about WHG product offerings, providing tailored recommendations that align with the customer’s business objectives while working toward revenue growth and engagement KPIs.
- Utilize upselling and cross-selling techniques to help agency partners scale their solutions, ensuring business growth
- Serve as a liaison between the customer and internal teams to ensure a seamless onboarding and expansion experience for agency partners, supporting client success milestones.
- Identify and utilize opportunities for client outreach and engagement based on industry trends, product updates, and customer requirements to boost engagement KPIs.
- Provide constructive product or service feedback to internal teams based on customer requirements to continuously improve product offerings.
- Research and stay informed of industry and economic trends to proactively anticipate customer needs, helping meet business growth objectives and account expansion targets.
Experience and Skills you have:
- 3+ years of professional sales experience in an account management or similar client-facing role required, preferably in web hosting or a similar SaaS environment
- 3+ years of experience in managing client relationships and driving revenue growth with a focus on meeting sales targets, KPIs, and delivering an exceptional client experience
- Expert ability to read, write, and speak effectively in English through ALL utilized channels (email, live chat, and phone)
- Strong technical understanding of web hosting, web infrastructure, and digital agency needs
- Exceptional communication skills with the ability to articulate various web hosting product solutions to stakeholders at all technical skill levels (from non-technical to highly advanced clients)
- Proven track record of full-cycle client account management, from initial sourcing and inquiry conversations through onboarding and ongoing management
- Experience in a remote work environment strongly preferred, ideally with a globally dispersed organization
Who you are:
- Strongly customer aligned- you always engage clients with professionalism and empathy while working to proactively identify their needs
- Solutions oriented with strong problem-solving skills- You LOVE troubleshooting, diagnosing, and resolving problems to come up with tailored solutions
- Organized and agile - You thrive in fast-paced tech support environments where you are frequently multitasking
- Team focused- You enjoy working with peers to collaborate, communicate, and problem solve
- Tech savvy and Curious- The ever-changing world of technology is exciting to you, and you are eager to learn and explore new skills
Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all the qualifications. However, no one ever meets 100% of the qualifications, nor should they. WHG focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application.
A note on the location:
This position is fully remote, although currently only open to US-based candidates. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, WHG is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, PA, SD, TX, UT, VA, VT, and WI. US-based candidates who do not reside in one of the above states are unable to be considered for employment at WHG.
Why Work for WHG:
WHG provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below:
Benefits for ALL Team Members, regardless of location:
- Generous amount of Paid Time Off (PTO) hours, available DAY 1!
- The ability to work from home; positions are 100% remote
- Paid parental leave
US Specific Benefits (for US based team members only):
- Subsidized health insurance - WHG pays a substantial portion of insurance costs for our team members
- Low-cost, high coverage dental and vision insurance options
- Company-matching 401(k) plans (Traditional and Roth available)
- Company-sponsored life and disability insurances
About World Host Group: World Host Group is an ambitious and rapidly growing hosting company, bringing together multiple brands to serve a diverse range of clients. Our mission is to become the most trusted hosting provider for both our clients and our team by delivering reliable, high-performance solutions that empower businesses to scale with confidence. With a strong focus on innovation, customer success, and industry-leading support, we are building a future where hosting is seamless, secure, and built for growth.
Ready to bring your passion to the team? Apply now, we look forward to speaking with you. FOR US-BASED CANDIDATES: WHG is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation PosterE-verify Right to Work Poster
