At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogic's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success.When you join Next Gear India Private Limited, you become part of the global CoreLogic team.
Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogic's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success.When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.Job ResponsibilitiesWe are seeking a skilledProduction Support Engineerto manage the day-to-day operations and performance ofmultiplecritical applications in a dynamic, high-demand environment. The ideal candidate will have hands-on experience withSQLdatabases, cloud platforms, and a range of other enterprise applications, combined with problem-solving skills and the ability to troubleshoot and resolve issues with minimal escalation.
Job Description
- MaintainProduction Support Processes and SLAs: Document production support processes that encompass the full lifecycle of adelivery requestthrough to the development team and a production release.Support defined SLAsbased on severity and work with DevOps and Engineering to meet those SLAs.
- System and Application Deployments:Plan and execute application and database deployments following established processes with adherence to Corporate Change Management standards.
- Incident Management:Participate inthe troubleshooting, and resolution of production issues in real timewith timelycommunication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary.
- Monitoring & Alerting: Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of productionenvironments.
- System Stability & Performance: Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability.
- Root Cause Analysis (RCA):Contribute topost-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams.
- Continuous Improvement:Engage incontinuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance.
- Collaboration with Stakeholders:Engagewith business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution.
- Knowledge Management: Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures.
- On-Call Rotation:Participatein on-call rotation for critical incidents, ensuring that production environments are supported 24/7/365.
Job Qualifications:
Required Skills & Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2+ years of experience in production support, system administration, or related technical roleswith a focus on cloud-based systems management (GCP and Azure)
- Proven experience in a production support or IT operationteam.
- Knowledge of incident management, system monitoring, and troubleshooting methodologies.
- Understanding of production systems, system architectures, and distributed systems.
- Hands-on experience with monitoring tools.
- Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting.
- Solidcommunication and interpersonal skills to engage with stakeholders.
- Ability to work under pressure and manage incidents in a fast-paced production environment.
- Proficiency inWindows/Linux/Unix environments and system administration.
- Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub).
- Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support.
- Ability to query SQL databases for application troubleshooting, reporting and deployments.
- Additional technologies: JIRA, Confluence, Pager Duty, Uptrends, Teams, O365
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard toreligion, race, caste, sex, descent, place of birth, residence or any of them, be ineligible for, or discriminated against in respect of, any employment or office under the State.CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration.Privacy Policy Global Applicant Privacy Policy | CoreLogic®
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