Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Responsibilities:
- Support program & transaction platforms globally, including education, training and support of internal teams and external customers. Tasks include day to day support, identification of ongoing program development improvements and system enhancements.
- Provide operational and transactional support for Customers, Service Provider Distributors and Aggregators using the channel program platform.
- Support the roll out channel program policy refinements, capabilities and enhancements, including education, training and enablement of internal and external stakeholders to drive adoption
- Responsible for tracking and ensuring timely issue resolution around a variety of tasks related to the channel business from opportunity management, non-standard terms reviews, licensing, monthly consumption reporting, order processing, account consolidation and compensation
- Cross functional collaboration with various internal stakeholder groups to address ongoing tasks and quickly and efficiently resolve issues by identifying and achieving the best for Veeam outcome.
- Address overdue account reporting through escalation and follow up
- Develop and maintain operational and compliance metrics and KPIs
- Perform other duties as assigned
Requirements:
- Bachelor’s degree required
- 3+ years track record in operational support and channel engagement
- Experience should be in a like or similar industry with common characteristics with an emphasis on channel as well as cloud and service provider businesses.
- Global experience a plus
- Independent and organized thinker and influencer
- Customer focused problem solving and solutioning
- Ability to adapt and collaborate across internal and external stakeholders in a dynamic environment
- Proven ability to prioritize and execute assigned tasks
- Proficient user of salesforce.com, excel and PowerPoint
- Strong communication skills (oral and written)
- Adept at developing relationships with new customers and internal teams
- Fluent English, additional languages is a plus but not required
We offer:
- Private medical insurance for you, one adult dependent, and your children
- Meal tickets
- Private pension plan
- Life insurance
- Vision reimbursement
- Annual leave and additional vacation days based on tenure
- Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
#LI-AP1Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
