Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.
About the Teams
Convert
Convert is Gorgias’ suite of revenue optimization products that help our Merchants increase their conversion rate, grow AOVs, and reduce bounce rate. We’ve repeatedly proven that with Convert, Merchants can increase their GMV and provide every shopper with a personalized shopping experience.
CRM Growth
The Growth team is working towards PLG (product-led growth) in order to help our products sell each other, and allow for true self-serve customer journey (with flexible trials, billing cadences and more).On top of that, growth team maintains Gorgias billing, from billing and usage pages to in-app paywalls, to data pipelines reporting usage to our invoicing system.
CRM Developer Relations
The DevRel team provide a secure way to authenticate to any Gorgias modules, allowing external developers, partners and customer to access our public API. We vet new endpoints and guide other team in their effort to offer as much API as possible to our ecosystem. This growing ecosystem is manage via an AppStore that we manage and for which we vet any new application.
Who You Are
- 5+ years of experience in full-stack development, working with both frontend (React.Js, Angular, VueJS) and backend (Python, NodeJS, Java, C#, C++, Go, Ruby) technologies.
- You have professional experience with React.Js
- You have experience working in cross-functional teams, collaborating closely with product teams, and contributing to a high-performing, supportive, and inclusive work environment.
- Hands-on experience building and deploying end-to-end features, with a strong focus on monitoring and maintaining code in production.
- Proven track record of scaling backend systems to handle thousands of requests per second efficiently.
- You have demonstrated a strong sense of ownership in previous roles, particularly in fast-paced startup environments.
Our Developer experience
Languages you will use:
Libraries and technologies you will work with:
- React.JS, Flask, FastAPI (Python)
- PostgreSQL, RabbitMQ, Kafka, Redis
- GCP, Terraform, Kubernetes, Git
Organization tools:
- Linear, GitHub, GitHub Action, Swarmia, Slack, Google WorkSuite
Perks & Benefits
- 💰Competitive salary & equity (90th percentile of the market worldwide)
- 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 Weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- 💆🏻♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.
More cool things to know about Gorgias... 😁
- Raised our Series C-2 for $29M in May 2024
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Hear directly from customers why they love Gorgias
- Meet the team and explore other jobs!
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box.
You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
Interview Process
Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.
Meet one of our tech recruiters (30 minutes)Meet two of our Engineering Managers (45 minutes)Technical Stage: Live System design assessment (60 minutes) & live coding session (60 minutes)Meet the CTO and co-founder (30 minutes)After completing these steps, we conduct reference checks before extending an offer.
More cool things to know about Gorgias... 😁
- Raised our Series C-2 for $29M in May 2024
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Hear directly from customers why they love Gorgias
- Meet the team and explore other jobs!
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box.
You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!Compensation Range: €83.7K - €102.7K
