Who we are:
Nirvana is on a mission to modernize commercial insurance and enable a safer world. Our technology platform delivers modern insurance & risk management to not only help our customers protect their businesses, but actually improve safety for everyone.To start, we’re transforming the legacy, $750B+ commercial insurance industry through cutting-edge predictive models using real-time IoT data (~50B connected devices by 2030), automation to deliver instantaneous quotes & faster underwriting, & proactive, and data-driven insights to help customers prevent accidents.Backed by top-tier VCs including General Catalyst & Lightspeed Ventures, Nirvana became the fastest insurtech EVER to launch in Jan 2022 and crossed >$10M run rate in under 6 months, more than 2x faster than best-in-class insurtechs.
Our leadership team has helped scale multi-billion dollar companies from scratch including Samsara, Rubrik, Acko & Flexport, and includes industry veterans from Hiscox, AIG, The Hartford & RLI.
About the role:
We are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Nirvana’s world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Nirvana's Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims. We’re a distributed team spread across the US, with offices in San Francisco, CA, New York, NY & Columbus, OH.
For this role we’re open to candidates in the southern, midwest, and northeast regions of the United States.
What you’ll do:
- Manage a team adjusters who handle Commercial Auto Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner.
- Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.
- Ensure the highest level of customer experience and technical claim file quality.
- Review coverage and liability declination decisions and drafts.
- Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.
- Participate in and, sometimes facilitate, claim reviews.
- Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.
- Perform other duties as required by the Head of Claims.
About you:
- 10+ years of claims experience with a minimum of 5 years concentrated in commercial trucking
- 5+ years of people management experience
- Significant bodily injury and litigation claims experience.
- Excellent written and verbal communication skills
- Strong analytical skills
- The ability to challenge norms and think outside the box
- Experience working in and leading a team in a remote environment, handling claims in multiple jurisdictions
- Licensed adjuster - NY & CA adjuster licenses are an added bonus.
- Bachelor's degree OR an additional 4 years of experience, in addition to previously outlined experience requirements.
Benefits:
- Competitive salary & equity
- Medical, dental & vision insurance
- 401k with company match
- Unlimited PTO
- Work from home friendly
- #LI-Remote
