logo inner

Customer Success Manager (5537)

MetroStarWashington D.c., United StatesOnsite

As 
Customer Success Manager, you’ll be responsible for leading and coordinating projects for our government clients from initiation through to successful completion. Your role will encompass strategic planning, resource management, stakeholder communication, risk mitigation, and overall project execution. With a focus on delivering high-quality results within budget and timeline constraints, you will play a crucial role in maintaining our reputation for excellence.We know that you can’t have great technology services without amazing people.

At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:


  • Collaborate with government clients to understand project objectives, scope, and requirements.
  • Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates.
  • Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables.
  • Actively engage with stakeholders to communicate project progress, address concerns, and manage expectations.
  • Identify and mitigate project risks, implementing effective contingency plans as necessary.
  • Monitor project budgets and expenses, ensuring adherence to financial guidelines.
  • Foster a collaborative and productive work environment, motivating team members to achieve project goals.
  • Conduct regular project status meetings and provide timely reports to senior management and clients.
  • Ensure adherence to relevant regulations, compliance standards, and government policies.
  • Continuously evaluate project performance, identifying areas for improvement and implementing corrective actions.

What you’ll need to succeed:


  • Ability to obtain a U.S. Government Secret security clearance
  • 5+ years of experience in project management
  • Proficiency in project management tools, and techniques
  • Excellent leadership and communication skills with the ability to interact effectively with stakeholders at all levels
  • Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal abilities, with a proven track record of building and maintaining client relationships.
  • Problem-solving aptitude and a proactive approach to handling challenges.
  • Ability to lead diverse teams, foster collaboration, and motivate team members towards project success.
  • Strong analytical skills, with the ability to gather and interpret relevant data to make informed decisions.
  • Attention to detail, with a commitment to delivering high-quality work.
  • Flexibility to adapt to changing project requirements and priorities.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination


All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Not ready to apply now? 


Sign up to join our newsletter here.

Life at MetroStar

MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people. We are eclectic – coders, creatives, strategists, and everything in between. To find out why we love what we do and to search our open positions, visit us at metrostar.com/join-us
Thrive Here & What We ValueGenerous Benefits Package | Professional Growth Opportunities | Valuable Time to Recharge | Commitment to Non-Discrimination | Accolades for being a great place to work.</s> | 1. Passion for People | 2. Value for Customers | 3. Generous Benefits Package | 4. Professional Growth | 5. Valuable Time to Recharge</s> | 1. Passion for our people | 2. Value for our customers | Generous benefits package, professional growth, and valuable time to recharge. | Commitment to non-discrimination: All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.</s> | 1. A Passion for Our People | 4. Professional Growth Opportunities | 5. Time to Recharge</s> | 1. Passionate about our people | 3. Generous benefits package, professional growth, and valuable time to recharge.</s> | Accolades</s> | 1. Generous benefits package | 2. Professional growth | 3. Valuable time to recharge | 4. Commitment to nondiscrimination</s> | 5. Valuable time to recharge.</s> | Commitment to Non-Discrimination</s> | 6. Commitment to nondiscrimination</s> | 3. Twodecade legacy of building the best and brightest teams | 5. Generous benefits package, professional growth, and valuable time to recharge.</s> | 2. Professional growth opportunities | 5. Accolades for being a great place to work</s> | 5. Accolades</s> | Value for customers</s> | MetroStar is obsessed with their people and has led a two-decade legacy of building the best and brightest teams. | They live by their mission: A passion for our people. Value for our customers. | They offer a generous benefits package, professional growth, and valuable time to recharge. | They are big fans of their people and have a commitment to non-discrimination.</s> | 3. Commitment to nondiscrimination</s> | 7. Accolades and Recognition</s> | 15. Generous Benefits Package | 16. Professional Growth Opportunities | 17. Valuable Time to Recharge | 18. Commitment to NonDiscrimination</s> | 17. Valuable time to recharge</s> | 3. Generous benefits package, professional growth, and valuable time to recharge</s> | 3. Generous benefits package and professional growth opportunities | 4. Accolades and commitment to nondiscrimination</s> | Dedication to building a diverse, inclusive, and authentic culture</s> | 4. Accolades for being a great place to work</s> | 3. Valuable time to recharge</s> | 1. Passion for People and Value for Customers | 2. Generous Benefits Package | 3. Professional Growth Opportunities | 4. Valuable Time to Recharge | 5. Commitment to NonDiscrimination</s> | 1. Passion for our people and customers | 2. Generous benefits package, professional growth, and valuable time to recharge | 4. Accolades and recognition for achievements</s> | In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. | Not ready to apply now? Sign up to join our newsletter here.</s> | 5. Passion for People | 6. Value for Customers</s> | 1. A passion for our people. | 2. Value for our customers. | 3. Commitment to NonDiscrimination.</s> | A passion for our people and value for our customers</s> | 6. Accolades | 7. Commitment to NonDiscrimination</s> | 3. Generous benefits package and professional growth opportunities. | 4. Time to recharge and commitment to nondiscrimination.</s> | 13. Generous benefits package | 14. Professional growth opportunities | 15. Valuable time to recharge</s> | 4. Generous benefits package, professional growth, and valuable time to recharge.</s> | Accolades for company culture code and benefits</s> | 3. Commitment to NonDiscrimination: All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. | 5. Passion for People and Value for Customers</s> | Passion for people and customers | 1. Passion for our people and value for our customers | 3. Accolades</s> | All Qualified Applicants Receive Consideration for Employment Based on Merit and Without Regard to Sex, Race, Ethnicity, Age, National Origin, Citizenship, Religion, Physical or Mental Disability, Medical Condition, Genetic Information, Pregnancy, Family Structure, Marital Status, Ancestry, Domestic Partner Status, Sexual Orientation, Gender Identity or Expression, Veteran or Military Status, Status as a Protected Veteran, or Any Other Status Protected by Applicable Federal, State, Local, or International Law</s> | 4. Commitment to nondiscrimination.</s> | 5. Passionate about our people and building the best and brightest teams.</s> | Autonomy and support to build something meaningful | Leadership that values bold thinking</s> | 4. Professional growth and valuable time to recharge | 1. PeopleFirst Culture that Values Innovation and Collaboration | 5. Mentorship from Leaders Who Have Successfully Transitioned from Government to Industry</s> | Commitment to non-discrimination and equal employment opportunity for all qualified applicants</s> | 5. Professional growth | 6. Valuable time to recharge</s> | 5. Professional growth opportunities
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025