Description
We believe great games can't exist without a driven team and passionate community working together in unison. As a Senior Community Manager at KingsIsle, you will spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.
Requirements
- 5+ years' experience managing online video game communities professionally (bonus points for live service game experience!)
- You’re able to communicate efficiently and professionally in fast-paced situations
- You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems
- You love to flex your creative muscles and are “in the know” when it comes to current trends
- You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube
- You know social media platforms like the back of your hand and understand what makes them tick
- You love data and making new discoveries about the things you work on
- You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it
- You have excellent Microsoft Office proficiency
- You have strong written and verbal communication skills
Responsibilities
- Being the public face of Kingsisle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated.
- Taking ownership of the community roadmap and using it to plan critical community beats throughout the year.
- Working with our Associate Community Manager to run community activations and providing feedback as needed.
- Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals.
- Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness.
- Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters.
- Managing our content creator initiatives and maintaining good relationships with our key content creators.
- Running livestreams in coordination with the Marketing and Design teams.
- Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns.
Benefits
- This position has the potential to shift into a people manager down the road should we see good results and effective leadership skills
- Medical, dental, and vision care
- Lifestyle benefits program
- Employee learning program
