About the role:
Perform installations, maintenance and repair work on any computer related equipment that supports the business from laptops, desktops, servers, communications equipment (digital & IP phones), tablets (ex. iPad’s), smart phones (ex. iPhone’s, Android’s), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using. An IT technician has to perform the majority of the mentioned tasks while providing a high level of customer service to the user. Microsoft O365 knowledge is a big plus.
Why Dataprise?
- Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values.
- Our mission is to delight our clients and create an outstanding people experience both internally and externally.
- We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment.
- We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
- A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
- Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
- An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What You’ll Do:
- Remotely Installing, but not limited to, computers, servers, firewalls, routers, wireless access points, network switches
- Loading all necessary software
- Troubleshooting all issues in a timely manner
- Researching both current and potential services and resources
- Loading all necessary software
- Working in the O365 Environment for Email/SharePoint/Identity
- Providing network access and connectivity to the users and staff
- Troubleshooting all issues in a timely manner
- Working with clients computers to repair software
What Skills & Experience You’ll Need:
- Troubleshooting computers, servers and networks, software and hardware
- Being familiar with network operating system, software and hardware
- Work within a ticketing system and create documentation for new processes
- Demonstrated aptitude for continuous learning and innovative thinking
- Able to work independently and in a team environment
- Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
Dataprise Diversity Commitment:
At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.
