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Full-timeDescriptionJoin our team at our new office in Boise! We're seeking a call center Supervisor to add to our Inside Sales Center. This position plays a key role in leading our team of agents across lead conversion, appointment scheduling, and overall performance. We are a leader in the window industry and looking for like-minded individuals to join and grow our organization.Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek.
We're consistently growing and looking for new talent to add to our already amazing team!Take a look into our Inside Sales Center as a whole:
https://youtu.be/mejDqEmCNL0
Check out our Call Center Agent role:
https://youtu.be/A4fhf5H4nxA
Check out our Appointment Confirmations role:
https://youtu.be/zAZODk78wJI
The Role - What You'll Be Doing:
- Lead, coach and mentor our Inside Sales teams to meet performance goals
- Assist in recruitment and onboarding efforts
- Provide ongoing development for current agents
- Proactively analyze metrics to adjust strategies to achieve performance goals
- Ensure effective appointment scheduling and territory allocation
- Monitor calls for quality assurance
- Handle escalated calls
- Work with fellow departments to ensure smooth lead flow
- Foster a high performance, team-oriented culture
- Support our culture of delighting internal and external customers
- Participate fellow departments' initiatives and projects as directed by the ISC Manager or Marketing Director
What’s In It For You – The Benefits
- Eligible for monthly bonus
- Medical, dental, vision, 401K with employer match and more!
- Paid time off
- Paid holidays
Requirements
What You’ll Bring – The Person
- Previous call center experience
- 2+ years of call center / customer service supervisor experience
- Must be proficient in Microsoft Office
- Inside Sales experience
- Effective problem solving skills
- Must be able to effectively lead, prioritize, manage time and projects, and multi-task in a fast paced, growing company environment
- Detail oriented while having the ability to operate efficiently in a busy environment
- Excellent training and coaching skills
- Possess excellent written and verbal communication skills
- Must be highly motivated with a positive attitude and strong work ethic
- Must be able to work evenings and weekends
- This is a non-remote position - must be able to work in the office
Salary Description55k-63k/Annually plus bonus
