Job Summary
Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for their dedicated branch and other branches.
Job Duties and Responsibilities
- Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.
- Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.
- Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.
- Participates in resolving customer concerns and follows-up to ensure customer satisfaction.
- Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.
- Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.
- Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.
- Communicates customer sales, concerns, and requirements to Outside Sales team.
- Consults with engineering and quality staff on regulation requirements or design changes.
- Prices all RFQ opportunities.
- Coordinates all purchased products with vendors and purchasing department.
- Performs other related duties as assigned.
Knowledge Base
- The Inside Sales representative must know how to operate ERP systems with a preference to Salesforce to be able to review new job bids and leads.
- The Inside Sales representative must know how to operate Microsoft Software to be able to maintain consistent communication with customers.
Skills
- Strong understanding of business ethics.
- Ability to learn all Lamons’ and competing products.
- Knowledge of competitive landscape.
- Ability to learn production processes and flow of product.
- Conflict resolution and problem-solving skills.
- Strong verbal and written communication skills.
- Basic knowledge in math conversions and measurements for product dimensions.
Education
- Required: High school diploma, GED or equivalent.
- Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.
Work Experience
- Required: 3 years of previous Sales or Customer Service experience.
- Preferred: 4 years’ experience as an Inside Sales Representative in the Petro-Chemical, PVF, Renewable, Distribution, or Manufacturing industry.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times
Salary Range
- Depending on Experience: $58,000.00 - 78,846.00/annually, plus a quarterly bonus payout.
