ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our
six core valuesare our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
The Opportunity:
The Customer Experience GTE Specialist will be directly reporting to the CX Manager with the primary objective of providing comprehensive support to our students applying to Australian schools who are required to meet GTE standards. The Australian Government Department of Home Affairs requires that all applicants applying for a Student Visa must show they are both a genuine temporary entrant and a genuine student. The CX GTE specialist will specialize in the GTE requirements and act as the main point of contact with our RPs and students throughout the process. It will involve reviewing and providing feedback on the student’s Statement of Purpose as well as coaching/interviewing the student to determine the student’s genuine intentions to study in Australia.
What you’ll be doing every day:
- Acting as the expert on the Australian team with regards to everything GTE related
- Understanding and documenting each school’s GTE process
- Staying up to date on the Australian Government Department of Home Affairs GTE criterion as per Direction Number 69 - Assessing the Genuine Temporary Entrant Criterion for Student VISA and Student Guardian VISA applications
- Reviewing SOPs to ensure that they contain all the necessary information as per either the school’s requirements and/or Direction 69.
- Providing feedback to the student to ensure that the SOP strengthens their application
- Conducting GTE interviews with the student to ensure GTE acceptance
- Identifying concerns with the student’s application and provide the necessary coaching to help improve the student’s chance of acceptance
- Identifying and requesting additional information or documents that will support the student’s claims and circumstances
- Acting as the decision maker on assessing whether the genuine temporary entrant criterion is satisfied
- Informing the students about their GTE assessment outcome
- Informing the CX Australian team on whether an application should be submitted or withdrawn based on GTE suitability
- Be the expert of the evaluation and submission processes of the Australian Market.
What you bring to the table:
- Excellent written and verbal communication skills
- Coaching and interviewing skills
- Building positive relationships with students, RPs and schools
- Creative Thinking and Problem Solving
- Exceptional attention to detail
- Understanding requirements and translating them for students
- Providing constructive feedback
- Creating processes and continually improvement of processes
- Previous experience in customer experience ideally in a role that involved coaching/interviewing clients in some capacity
- Core Competencies: Accountable, Verbal & Written Communication, Student/Customer Orientation, Problem solving/Good Judgement, Teamwork and Collaboration, Self-directed, Decisive.
About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies.
On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.ApplyBoard welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates in all aspects of the hiring and selection process.
