ABOUT THE COMPANY:
Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals.
We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus.
POSITION SUMMARY:
The Technical Implementation Consultant will assist clients with training, workflow assessment, implementation and support of the Nymbus platforms, as well as provide surround support and custom configuration to ensure all aspects of them are easily transitioned. This position serves as the primary point of contact for clients, and has a key role in helping clients quickly resolve their application issues (system defects, instruction, etc.).
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Configure and implement support products i.e. Digital, Onboard and Lend
- Document client and internal discussions and decisions.
- Conduct client meetings and provide consultation to the client during the conversion and implementation process.
- Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
- Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
- Communicate progress and any potential problems to management for awareness and/or resolution.
- Review Product Release documentation to understand necessary configurations needed to test new features and functionality
- Test new features and functionality
- Develop and maintain procedures that are essential to client implementations
- Engage with clients and evaluate readiness for conversion.
- Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
- Analyze and conduct root/cause analysis on incidents during the implementation process.
- Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
- Maintain flexibility in schedule to allow for occasional travel.
- Perform all other related duties as required or assigned.
QUALIFICATIONS:
- Bachelor’s degree in related field
- 2+ years of banking experience required
- Knowledge of customer service techniques and standards
- Strong working knowledge of online banking, onboard and lend platforms
- Proven ability to manage client meetings
- Proven development and motivational skills
- Several years of banking experience preferred
- Strong familiarity with operations support management hardware/software
- Working knowledge of Google Suite and Microsoft Office
- Working knowledge of JIRA, Confluence and Smartsheets
- Strong verbal and written communication skills
- Effective public presentation skills
- Diligent Time Management and analytical skills
- Process and detail oriented
SALARY & BENEFITS:
- $70,000 - $80,000 Annual Salary
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Fully Remote
- Robust 401(k) plan with company match
- Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
- Flexible Paid Time Off
Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!Let’s Go!
