About the Role:
The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.
Roles and Responsibilities:
- Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Lead and manage cross-functional efforts to diagnose, chase down, and prioritize root causes of user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
- Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.
- Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
Expertise and Experience Required:
- 3+ years of experience in B2C Tech, Product, Consulting, or a fast paced start-up environment
- 1+ years of experience as a people manager.
- Strong project management skills and the ability to align internal and external stakeholders effectively.
- Experience with testing methodologies such as “A/B Testing”
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
- Demonstrated expertise in conducting user interviews, gathering feedback, and driving customer-focused improvements
- Able to maintain documentation, and drive process improvements for long-term operational success.
- Strategic thinking, and demonstrates ability to communicate long-term product strategy
About Kikoff:
Kikoff is a personal finance platform designed to help millions of underserved Americans achieve financial wellness. Our mission is to provide refreshingly fair, effective, and simple pathways for everyday people to meet their financial goals. We design financial products that simplify credit building so our users can reach their financial goals. Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry.
Kikoff was founded in 2019 and is headquartered in San Francisco with an office in Reno.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!📈 Stock Options🏝 Generous flexible vacation policy to help you recharge💰US salary range for this full-time position consists of base + equity + benefitsOur salary ranges are determined by role and experience:$160k - $200k base + equityRegular team building events to help you get to know the Kikoff team and soo much more!
Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.
Equal Employment Opportunity StatementKikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.Please reference the following information for more information:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfIf you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.Compensation Range: $160K - $200K
