ApplyDescription
This is an exciting opportunity to get in on the ground floor of an industry-leading platform and make a significant impact at a growing company. Inktavo was started by combining expertise and innovation of former industry competitors.
Your Role
Provide first-class technical customer support via inbound calls and emails. Answer questions, empower customers with best practices, or troubleshoot issues. Create a great customer experience and build relationships by following through, setting customer expectations, and resolving customer issues by yourself or working with internal departments. Put a smile on customers’ faces through your interactions.
You Are
- Positive - You possess an outstanding, positive attitude as well as an eagerness to learn from and contribute to a team
- Top-notch communicator - You’re known for your ability to “read the room.”
- Outstanding communication skills - Both verbal and written, that enable you to speak with anyone and everyone who crosses your path.
- Organized - You have great follow-through on tasks and superior organizational skills.
- Diligent - You don't get overwhelmed easily. Many many emails/phone calls each month, no problem!
- Passionate - You love helping people, you care about your team, and you're driven to enhance your personal growth.
Requirements
- Prior experience as a Technical Support rep at a SaaS company.
- Demonstrated technical aptitude or experience in a technical role.
- Experience in troubleshooting technical issues remotely.
- Experience using Zendesk ticketing system.
- Bonus points for printing industry experience and knowledge.
Perks
Working at Inktavo gives you the ability to positively affect small businesses while working in a collaborative team environment that challenges you to grow. We were remote before it was cool, with a flexible work schedule and PTO, a company-matched 401k, medical/dental/vision insurance with FSA/HSA options, a monthly technology stipend and annual office allowance, and more swag than you can ever imagine!Backed by PSG and Blue Star Innovation Partners, Printavo, InkSoft, GraphicsFlow, SignTracker and Clarity merged to create Inktavo, a best-of-breed, all-in-one technology platform to automate the mission-critical workflows apparel shops do every day, and by doing that, help those businesses thrive.
Every one of our employees is integral to achieving that vision.Salary Description40000 - 45000 per year
