POSITION OVERVIEW
The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of mission-critical eDiscovery applications. This position requires extensive expertise in managing Relativity, CloudNine LAW/Explore, Nuix, iPro, RevealAI, Brainspace, and other leading platforms. The senior engineer plays a pivotal role in ensuring that these applications run optimally by maintaining both frontend and backend support, driving continuous improvements, and implementing upgrade strategies to keep environments secure and up-to-date.
RESPONSIBILITIES
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
- Assist in maintaining and monitoring client environments
- Deliver out-of the-box thinking and superior problem solving skills to address customer needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Guide the support team, providing escalation support as needed
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, closely logging all time and expenses
- Identify areas for internal improvement and make constructive suggestions for change
QUALIFICATIONS
- Understanding of the EDRM Framework from hands-on experience
- Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
- Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
- Windows Server Administration
- Scripting & Automation
- Microsoft SQL Server
- Microsoft IIS
- Microsoft Clustering
- Server, storage, and networking hardware knowledge
- Ticket management, issue tracking, change log management
- Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
- Ability to travel for client engagements up to 10% of the time
NICE-TO-HAVES
- Intermediate to advanced knowledge of other eDiscovery applications
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator certifications
- Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
ABOUT THE COMPANY
GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for a seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.Our team of tech wizards, customer champions and business-savvy experts is grounded in a set of shared values:
- Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.
- Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
- Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
- Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.
Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more. GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to hr@georgejon.com.
